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WhatsApp contacts won't sync with my Versa 3

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‎06-12-2023 03:02 - last edited on ‎06-12-2023 04:16 by Fitbit Moderator

‎06-12-2023 03:02 - last edited on ‎06-12-2023 04:16 by Fitbit Moderator

I can't send WhatsApp messages from my Versa 3, using Google Assistant as my watch can't find the contacts list/file

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-12-2023 03:52

‎06-12-2023 03:52

Hi @Flick39 - try refreshing things - logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and restart the phone - restart the watch by holding the button for 10 seconds till it vibrates and the logo appears.

Once it is started, sync the watch and reconnect Google Assistant and try again.

Author | ch, passion for improvement.

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‎06-12-2023 04:17 - edited ‎06-12-2023 04:18

In response to Guy_

‎06-12-2023 04:17 - edited ‎06-12-2023 04:18

Hi there, @Flick39. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

If you haven't done so yet, please follow @Guy_'s tips and recommendations.

Nevertheless, I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-13-2023 07:34

In response to Guy_

‎06-13-2023 07:34

Hi

Thank you for your help in trying to sort this out.

It turns out Google Assistant wasn't syncing with WhatsApp.

I had to go into my contacts, press the three lines
Then press the settings cog
Then press the "about Contacts"
Then on the big heading word "Contacts" at the top, press it 9 times (weird
I know but it take you to a hidden part called "3rd Party Accounts
Visibility)
Then turn on the WhatsApp button and hey presto, it now syncs the contacts
and I can now sent whatsapp messages through my versa 3.

I thought you might like to see the resolution so if anyone else has the
same issue, here is the answer.

thanks

*Lesley*
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