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When I get to connect to wifi part a little Red Cross-Versa

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‎05-05-2018 00:21 - last edited on ‎11-02-2021 18:37 by Fitbit Moderator

‎05-05-2018 00:21 - last edited on ‎11-02-2021 18:37 by Fitbit Moderator

I am hoping someone can help me, I just got my Fitbit verse and when trying to set it up followed the instructions, but when I get to "connect to wifi " part a little Red Cross of death appears, I can't get past this point and there is no info about it (or none that I can find) please can somebody help.....or is this a return? 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎05-05-2018 07:48

‎05-05-2018 07:48

Try a RESTART and do it several times if necessary.

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‎05-05-2018 07:55

In response to SunsetRunner

‎05-05-2018 07:55

In addition to the restart that @SunsetRunner mentioned, you may also want to give it a charge, to give it an extra boost of battery life.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-05-2018 08:00

In response to DramaQueenDiva

‎05-05-2018 08:00

Good idea!  Thank you, Kristen.

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‎05-05-2018 08:05

In response to SunsetRunner

‎05-05-2018 08:05

@SunsetRunner wrote:

Good idea!  Thank you, Kristen.

You're welcome!  That happened with my Alta HR back in January.  I tried to add it to my account, did the restart, etc., but did I think to look at the battery life....haha, NOPE!  Now that's the first thing I check when I face this issue!

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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