help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When will my replacement order ship?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2021 15:05 - last edited on ‎02-22-2021 18:29 by Fitbit Moderator

‎02-22-2021 15:05 - last edited on ‎02-22-2021 18:29 by Fitbit Moderator

My versa 2’s screen just detached itself from the watch. I contacted customer support and they agreed to send me a replacement. However it’s been more than 2 weeks and my order is still processing. How long does it take for an order to ship? I wish they let someone know this upfront so they can adjust expectations. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎02-22-2021 18:29 - last edited on ‎08-30-2024 09:45 by Fitbit Moderator

‎02-22-2021 18:29 - last edited on ‎08-30-2024 09:45 by Fitbit Moderator

Hi @Lamoit, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with our Customer Support team and your replacement order. Since you already received assistance from our Customer Support team, I’d suggest you to contact them back for an update about the status of the order that was placed. Unfortunately, as a Community Forums moderator, I don't have access to such information to accordingly assist you and answer your question.

I'll be around if you need anything else.

View best answer in original post

Best Answer
1 REPLY 1

‎02-22-2021 18:29 - last edited on ‎08-30-2024 09:45 by Fitbit Moderator

‎02-22-2021 18:29 - last edited on ‎08-30-2024 09:45 by Fitbit Moderator

Hi @Lamoit, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with our Customer Support team and your replacement order. Since you already received assistance from our Customer Support team, I’d suggest you to contact them back for an update about the status of the order that was placed. Unfortunately, as a Community Forums moderator, I don't have access to such information to accordingly assist you and answer your question.

I'll be around if you need anything else.

Best Answer