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Where do I see for my credit card details on Fitbit Pay?

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‎02-28-2021 18:02 - last edited on ‎03-01-2021 04:59 by Fitbit Moderator

‎02-28-2021 18:02 - last edited on ‎03-01-2021 04:59 by Fitbit Moderator

Hi,

 

May I ask how to get my digital credit card details (card number, expiry date and 3-digit number) for my FitBit pay please?

I initially made a payment via my FitBit Pay. However, it was overpaid and now the company was trying to refund it back to me. They required my credit card details which I can't find it out on my FitBit app.

Would you please guide me to find it out?

Thanks.

 

Moderator Edit: Clarified subject

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‎03-01-2021 04:59 - edited ‎10-14-2023 11:59

In response to Odyssey13

‎03-01-2021 04:59 - edited ‎10-14-2023 11:59

Hi there @kinki, welcome to the Community Forums. 

I totally agree with @Odyssey13's information, as Fitbit Pay uses an industry-standard tokenization platform to ensure your card information is never revealed or shared with merchants or with Fitbit. Fitbit Pay also requires you to use a personal 4-digit PIN code for an added layer of protection. In this case, contact your bank for more information.

About Fitbit Pay, you can see more detail information here What should I know about Fitbit Pay? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎02-28-2021 18:35

‎02-28-2021 18:35

@kinki  you've posted to the Fitbit community, where members use the Fitbit device, but you'd want Fitbit customer support. I'm not sure you can expect customer support to give you that information, as they would have no way to verify that you are the actual card holder. When I pay for services online, they only keep the last four digits of my card, which is standard procedure to protect the consumer. Surely your bank can give you the details of your card. I'll ask a moderator to stop by to assist you with this.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-01-2021 04:59 - edited ‎10-14-2023 11:59

In response to Odyssey13

‎03-01-2021 04:59 - edited ‎10-14-2023 11:59

Hi there @kinki, welcome to the Community Forums. 

I totally agree with @Odyssey13's information, as Fitbit Pay uses an industry-standard tokenization platform to ensure your card information is never revealed or shared with merchants or with Fitbit. Fitbit Pay also requires you to use a personal 4-digit PIN code for an added layer of protection. In this case, contact your bank for more information.

About Fitbit Pay, you can see more detail information here What should I know about Fitbit Pay? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer