White ring on screen

[Cryam]

After my battery hit 0 I no longer can use my Versa.  It started Friday morning, when it died and I was going to work I simply left it behind on my charging stand.  When I returned to it there was nothing but a black screen so I tried holding buttons to test restarting.  

Now it only shows a half-white screen with the white-circle frozen in place.  I only can trigger this from a dead battery, if I give it any charge it will stay frozen.  If I hold buttons it'll go black but not recover.  I don't know if it connects to my phone.

The device was perfectly fine while it had a charge, and took a charge.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Cryam. 

I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa screen. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they assisted you regarding this matter. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[Cryam]

Yes I do need assistance because the issue has not been addressed.  Support claims only a 12 month warranty but this product has only been on the market for 16 months and I am seeing numerous issues reported on these community forums with display issues.  I have not been given any means to troubleshoot or service the product. 

Furthermore the only offer provided is a 25% discount on an inferior product.  I purchased an NFC enabled Versa and that option is not available as a replacement.

Having spent over $240 I am frankly insulted that the answer is 'throw it away'.

Moderator edit: format

[LiliyaFitbit]

Thank you for your reply @Cryam. I am sorry for the delayed response. 

I really appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving. I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts.

If you have any questions, feel free to let me know.

[shelby6797]

OMG!  they did the same thing to me. I bought the versa and it lasted 6 months.  It them died.  They replaced it 4 times as it continued to doe every month.  The last time they replaced it, it died at the 31st day.  They would not replace it but offered me 25% off a new.  Why would I but a new one when the ones they sent me did not make it a month?  I would have never spent 200 bucks for a throw away watch!  I assumed 3 years would be reasonable to keep the watch.  But 6 months?  then monthly???    Bad business in my opinion.  I finally broke down and bought a QVC special about 4 months ago.  Guess what broke today????  Time to buy the Apple watch!