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Why does the Versa pause every time I'm exercising?

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‎11-25-2018 08:50 - last edited on ‎11-27-2018 10:36 by Fitbit Moderator

‎11-25-2018 08:50 - last edited on ‎11-27-2018 10:36 by Fitbit Moderator

Help with Versa everytime my versa pause when im busy exercise?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-27-2018 10:38

‎11-27-2018 10:38

@maud-mari123 It's great to see that you've visited the Fitbit Community! Sorry to hear that your Versa pauses when you are exercising. Make sure that you aren't touching the screen and pausing the exercise by mistake. You can also restart your device.

 

I also moved your post to its own thread as it wasn't related to the main topic.

 

Let me know how it goes!

 

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-27-2018 12:39

In response to AlvaroFitbit

‎11-27-2018 12:39

@maud-mari123  You don't specify which Exercise you have selected but many have an "Auto-Pause" as a feature.  Running or Biking, for example.  If you stop briefly the exercise "pauses" while you, perhaps, wait for the light to change.  You need to touch the "go" triangle to start up again.  Check with the little gear icon on the Versa (or in the Fitbit app under the Exercise Shortcuts) if Auto-Pause is an option for your exercise and toggle it to "off".

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
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