Widespread Versa Problems?

[SarahLouise73]

Hi, 

I just wanted to see if anybody else is encountering problems with their Versa syncing to my Pixel 3XL. I have had a problem with my Versa for two weeks now - it stopped syncing all of a sudden and started losing time. I did a factory reset and now my phone will not detect it over Bluetooth at all. I have also tried it with my Windows PC and an iPhone 5S and I get the same problem - not detected. Fitbit have given me the usual troubleshooting steps, all of which I have tried over and over - I have spent hours on this. They are now telling me it is a widespread problem and that I need to wait for a firmware update to resolve the issue. They tell me something different on every email I send through to them and don't go through the history of the case to see what I have already tried. I'm getting so frustrated with it. I just wanted to see if this is in fact a widespread problem as they have said. Thank you! 

[SarahLouise73]

That should say "syncing with their Pixel 3XL" and not mine. Although if you get yours to sync with mine that will be progress so let me know! 😄 

[Tdedering]

I have a Pixel 3.  Same sync issues here.  Have tried everything, which is why I am now here.  Guess it is good to know I am not going crazy.

[SunsetRunner]

I’m having issues between versa and iPhone XR my watch suddenly lost time so when nothing else worked I did full factory reset now my watch is not detectable though it is on and fully charged. so I tried with my iPad and same issue so I now have a watch with no time or anything as its awaiting set up but is not detected 

[SarahLouise73]

That's the exact problem I have. It's so frustrating. I now have a completely useless watch. 

[TexasJonathan]

My Fitbit Versa has been doing the same thing with an iPhone 7 for a couple of weeks. Syncing issues, losing track of time, and then eventually not connecting to anything at all. 

I have discovered a very temporary fix. As usual, try this at your own risk, I'm not responsible if you break your already broken Fitbit, etc. Having said that, I don't think this is too risky of a proposition as the thing is waterproof, but since I don't know for sure, I wouldn't recommend doing this too often. 

Put the Versa in your freezer for around 15-20 minutes.

I'm serious. As long as the Versa remains cool you will maintain connection to your phone, and you will have a fully functional Fitbit device. Obviously, wearing the Versa will warm it up to broken faster(around 5 minutes), but if you leave it off you can definitely maintain connection through a firmware update, re adding the device to your phone, or things of that nature. 

I was able to "revive" my firmware reset versa that literally couldn't do anything back to displaying the time wrong. So not exactly useless, but hardly useful.

I think the more worrying thing is this suggests that all of our Versa's are heat damaged or something along those lines.