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Will not sync or refresh

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‎04-16-2020 08:02

‎04-16-2020 08:02

Suddenly today, it will not sync or refresh. It also had added about 90,000 steps overnight. I restarted the fitbit and uninstalled and reinstalled the app. Still won't sync or refresh. Can't email or chat with support. Any suggestions? 

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‎04-17-2020 19:16

‎04-17-2020 19:16

Hi @Dj9281, it's nice to see you again in our Community Forums.

 

I am sorry to hear your watch won't sync or refresh and you're unable to contact our Support team. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please continue working with them. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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