help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Will not sync or turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2020 13:53

‎09-25-2020 13:53

Been trying to repair my versa lite fitbit from April 2020. Done all the troubleshooting, repairing, uninstall to reinstall and nothing successful. Even have a code from a rep that didnt so much help with the situation. Can somebody please help? Thank you

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-27-2020 15:10

‎09-27-2020 15:10

Hi @Niknaks26, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Based on the title of your post, can you please clarify if your Versa Lite is turning on but you're unable to set it up? Or is it not responding at all? Which phone are you using? What happens when you try to setup your device? Do you receive an error message or the code on your Versa Lite display won't show? More details will be appreciated.

 

Looking forward to your reply.

Best Answer
0 Votes