Windows 10 App can't sync with Versa 2

[RichardMW]

I upgraded my Blaze to a Versa 2 that I received yesterday.

The Windows 10 app does not list a Versa 2 and will not sync with it.

I tried selecting a Versa but the app could not find it.

Is there someway to fix this?

The Versa 2 syncs OK with my Android phone.

[SteveH]

There's no way round this I'm afraid. The Versa 2 will only sync with iOS or Android apps. I was surprised to see on the box when I got my Versa 2 that Windows was excluded from the required devices list but I understand that Windows will not support syncing for all new fitbits starting with the Versa 2

[irritated99]

Well that is strange to hear especially when instructions for Music say you have to do that from the web app (which still doesn't work btw) 

[SteveH]

Just to confuse matters, music is different. That requires that you use a computer but it used the Fitbit Connect software rather than the Windows app.

The change is that the Windows 10 app will not sync with the Versa 2

[RichardMW]

SteveH,

The only reason the Versa 2 will not sync with Windows is that the Windows app asks you to choose your Fitbit device from a list  of devices when you connect to a new device. That list has not been updated yet to include the Versa 2. They can fix this. I don't know why it has not yet been done.

[SteveH]

I hope you are correct but I fear it was a conscious decision by fitbit to not support Windows 

[Defendorio]

Richard, I'm having similar issues. I hate to say it, but it's rather obvious that Fitbit just doesn't care.

[retnav]

I can really understand everyone's frustration.  What a waste of time and money purchasing a Versa 2.  Tech support was not a help in the least bit.  After three Fitbits that have failed in one manner or another, I am officially done with this company.  I will spend more to get a Garmin or Samsung that is a quality piece of equipment rather than putting up with this company anymore.

[RichardMW]

I have decided that for me, syncing with my PC is not a critical issue.

I am finding that the Versa 2 syncs with my smartphone much better than my Blaze did.

With the Blaze, after waking up I used to force a sync with FitBit and then edited the sleep record which always missed my "go to sleep start time".

With the Versa 2, it seems to sync via my phone before I sit down at my PC.

There is still an annoyance. The sleep score appears in my Android App but not in the Windows dashboard

[Lawknee]

That software you mentioned in another thread, as a way around the Windows App in order to sync for music transfer, is no longer available there. So now that option is closed. 

[Lawknee]

Yet - on their site they show the three platforms to download. And amongst them,the "Windows 10 App" from the Google Store. I'm so confused!