help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won’t sync Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2021 05:53 - last edited on ‎12-25-2022 04:47 by Moderator Alum

‎05-15-2021 05:53 - last edited on ‎12-25-2022 04:47 by Moderator Alum

I just bought a Versa 2 to replace my wife’s versa lite but Bluetooth keeps getting rejected by her Samsung and my iPhone won’t find a signal at all.

My wife’s Samsung connected to the versa 2 as it downloaded the newest update but Bluetooth still doesn’t connect.

I’ve tried everything and even tried to do a factory reset on watch but the versa 2 doesn’t have a settings option.

Help please

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎05-15-2021 09:00

‎05-15-2021 09:00

It seems like the whole community is having syncing issues (my watch hasn't synced in over a month). Have you tried all the troubleshooting steps? If so without any luck, I recommend contacting support directly.

Best Answer
0 Votes

‎05-15-2021 10:22

In response to bellagorilla

‎05-15-2021 10:22

Yes I tried all their troubleshooting. She was having trouble with her Lite syncing so I bought her the Versa 2 and ... syncing issues lol

Best Answer
0 Votes

‎05-15-2021 10:44

In response to Skjegget

‎05-15-2021 10:44

Yeah, I would suggest contacting support then.

 

Unfortunately I have found them very unhelpful, but perhaps you will have better luck 🙂

Best Answer
0 Votes

‎05-15-2021 14:01

In response to Skjegget

‎05-15-2021 14:01

Mine won’t sync either, since the update. Prior to that it worked fine. They obviously do not test their updates before letting them go live. I’ve seen thousands of people having syncing issues this past week or so. They need to hire people that know how to create stable updates

Best Answer