help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won’t sync after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2019 15:47

‎10-08-2019 15:47

My Versa will not sync to my phone, after I got my iPhone system update. I have had it for a year, this is the first time I’ve had a major issue. I’ve done EVERYTHING to fix it and nothing works! All the forum advice is crap! I am sooo unhappy right now 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-08-2019 17:41

‎10-08-2019 17:41

I’ve been experiencing this same problem since iOS13. I’ve uninstalled and reinstalled that app too many times to count. It would work for a day and then it wouldn’t see the device again. Right now, I can’t even open the app on my iPhone.  I’ve got it syncing to my iPad now, but it has started doing the same thing there too.

Best Answer
0 Votes