Wrong time and won't sync

[KatRabbitt]

My fitbit won't sync and the time is wrong, its about 11 hours behind. I've uninstalled & done all the usual basic things. What else can i do?

[tnegus]

I am having the same problem! Mine is about 23 min behind and I've been trying to fix the problem for hours! I have done all of the usual but now it is not even showing up in my Bluetooth and won't link directly to the wi-fi. What is happening?

[KatRabbitt]

I don't know, it's soooo frustrating. It's been going on for several days.  It started out being under an hour behind and over the past few days it gets further behind. I had no problems at all until that update in January. It's been one issue after another since then, i don't know if it was the update or just coincidence but either way it needs to be fixed.

[tnegus]

Same!! I’m now up to 51 minutes behind. I chatted with support and there was no result. Now I am waiting for an email with my options and if there is warranty. I buy a new fit bit every year or two….

Sent from my iPhone

[lhord]

Mine is doing the sing thing. It dies almost every other day, and when I charge it and it comes back on the time is wrong and I can’t get it to correct itself in the app. This is the second time this has happened in the past two months. It’s also having trouble syncing to the app. 

[Jenji8807]

I have an original versa and it won’t sync. I don’t want to lose my data from today’s killer workout, so I’m trying to avoid “forgetting device” reboot. This is a bummer. App is up to date and versa watch itself is up to date… 😞 #help

[Rose65]

I get it, I had over 20,000 steps yesterday trying to get the Pocono challenge badge. After four hours of it not syncing and doing everything they tell you to do I ended up losing it so now I get to start over again today. I should say I would start over today except for it's still not syncing I checked into buying a Samsung Smartwatch yesterday I'm about done with Fitbit!  When this started they blamed my phone now I've upgraded my phone it worked for a month and now it's crap again. I talked to chat line and they said they would get back to me by email. Surprise I haven't heard from them

[tnegus]

I also was told I would get an email within a few hours…. Still waiting.

Sent from my iPhone

[KatRabbitt · Accepted solution]

I chatted with support & my Versa lite cannot by fixed,. My Fitbit worked correctly for less than 13 months and Fitbill offered me 35% off a new product. I want to buy a product that I can rely on made by a company backs its defective product.

[Rose65]

KatRabbitt: That is more than I got, I just heard their 27 step, Uninstall, reinstall, turn off, turn on, reboot rhetoric! I am with you, if I have to start over, it won't be with Fitbit 

[Rose65]

Me too, 2 days ago 🤨

[Posedoff]

I talked to chat and now I can't get back into them. My Versa is an hour behind and I can't change it. Guess  I will by a different brand.