data not clear

[ccole75]

My daughters fitbit versa is stuck on data not cleared, sync and try again. It will not do anything, it is just locked on that screen. I attempted a hard reset and that is when it started and now it will not do anything. We purchased it in 2018 for a Christmas present and has been fine until about a month ago when it would not sync up. That is when I tried the hard reset and now it is stuck. Any help would be appreciated.

Thanks

CCole

[NellyG]

Hi @ccole75 Try doing another Factory Reset (see below). If that doesnt get it going then try Customer Support and see if they have any more tricks up their sleeve.

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.