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faulty kilometer count

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‎10-11-2018 16:41

‎10-11-2018 16:41

My Fitbit Versa counts the kilometers I walk, more or less accurately while I'm out, but when I get home and getting anywhere near my Samsung tablet it adds at least another 7 kilometers to the count all at once. I did talk to a Fitbit rep on Facebook messenger, but she didn't come up with any solutions I could understand.

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‎10-12-2018 00:22

‎10-12-2018 00:22

It could be that your tracker is recording steps not kilometers. Because of the small width of the devices after a 1000 steps it shows steps with K. K meaning 1000, so 1.2 K means 1200 steps. Is this what you are seeing? 

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‎10-12-2018 01:07

In response to Breezygirl8

‎10-12-2018 01:07

No it shows the steps correctly. Fitbit Versa is a fairly large watch and is quite clear. Something happens when I get home and it sends a message to my tablet, it then adds 7 or more km in one go. Yesteday I looked at my Fitbit before I entered my house, it said 13km, as soon as I stepped into my house it changed to 20km. Another time it said I had walked 24km in 3 hours, I'm 70 and reasonably fit, but not thst fit. 
Sent from Samsung tablet.
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