iPhone 11 iOS 13.2.3 with Fitbit Versa

[CW73]

My iPhone 11 with iOS13.2.3 does not want to sync with my Fitbit Versa, it worked fine till last Wednesday, 15 November 2019... I re-installed the app and reconnected again and again no luck...

Don't know anymore

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[tmhsportsfan]

Just confirmed with Fitbit Customer Support. There is a persistent issue with the new iOS 13.2.3 that causes syncing issues with multiple Fitbit devices. The standard troubleshooting steps do not work. You will be able to sync the device on initial setup if you remove the device and re-initiate but it will not sync pas that period. No timeline to fix.