my Versa wont update, Data not cleared

[3putts]

I know there are multiple threads on this already but its not helping my situation.

So i was told to update the Versa which is where the problems all started, it kept freezing during the update so i tried the factory reset, not sure what happened but the only screen it shows now is red cross with data not cleared sync and try again, i deleted the app and reset WiFi and Bluetooth settings a number of times, it does connect and starts to update but always gets stuck around 75%, this has been going on and on for 3 days now as ive read posts here saying just keep trying it works eventually but i think its gone on long enough, please any other suggestions.

[AlvaroFitbit]

@3putts Welcome to the Fitbit Community! I hope you're doing well! I think it will be better if we refresh your Versa's connection with your phone and Fitbit app. Start by removing all devices from your phone's bluetooth settings then restart your phone and restart your Versa by doing the following:

1.- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2.- Let go of the buttons.
3.- If your Fitbit watch doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again. 

After this retry the setup and firmware update, if the firmware update is interrupted or stuck just force close the app and reopen it and see if the process continues (this might take long so give it enough time (at least make sure you have a couple of hours but you can do this while watching some TV or doing something else).

Let me know how it goes!

[3putts]

Nothing we tried worked so returned and exchanged no hassles 

[AlvaroFitbit]

@3putts thank you for the update and for trying the suggestions. Is good to discard these options and also know that a new device worked fine from the start. Hope you enjoy your new Versa and that you can reach your Fitness goals in no time.

I'll be around!