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need help - versa not tracking workouts

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‎05-14-2019 15:34

‎05-14-2019 15:34

really getting frustrated. had the charge 2 for a long while. decided to "upgrade" to versa. very annoyed as i will go for jog yet doesn't track heart rate properly during jog. normally I'm panting and yet my heartrate is only 94 and apparently out of range. also I ran for 50 minutes during the jog plus other activity during the day but somehow was only active for 26 minutes for the day. very annoyed and disillusioned with the product 

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‎05-14-2019 21:29

‎05-14-2019 21:29

@fatisy786  Have you tried wearing it higher on your wrist?  I was having the same issue and this solved the problem.  Try to wear it three finger widths above your wrist bone and just a bit tighter than you do for casual wear.  More info about getting better accuracy is provided here.

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