no internet connection error

[seltmann5]

I have restarted my phone and versa 2    three times, yet when I go into the app and connect to my internet it won't hold on my versa2 or phone app.....what do I do?

[Marrrmaduke]

@seltmann5 you mean there's an error message in the fitbit mobile app? Does it pop up when you use your phone provider's network (wireless)? Have you tried rebooting your home router?

[seltmann5]

Yes... it's in the mobile app... have rebooted the router and still no change...not a phone provider issue....


Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

[Marrrmaduke · Accepted solution]

@seltmann5 Do you get the same error on the 4G/LTE network as well or only on your home WIFI? I would check if the error persists on other networks. e.g. work wifi, friend's wifi, your wireless provider (LTE).

ETA: You can also try switching to 2.4Ghz if you're using 5Ghz and make sure you're not using VPN.

[Marrrmaduke]

@seltmann5 did you manage to make it work?

[seltmann5]

it is still an issue.....versa2 will sync with the app when away from home wi-fi but when versa 2 is home with home wi-fi I get the same "no internet connection" and sync will not happen...…. I can manually go to the wi-fi setup in the app and get the app and versa 2 to connect but when I move back to the sync option there is "no internet connection" very frustrating....

Moderator edit: personal info removed

[MissYDW]

I've been having the same issue.  Do you have a VPN installed on your phone that's preventing the connection between the app and the wifi?  I've just disabled mine temporarily and managed to sync.  

[seltmann5]

I do have a VPN and when I hit disconnect it enabled me to sync vers2 and app...granted this is very helpful just wish I knew if it was an update that has caused the disconnect and if so is it with fitbit or my VPN.....
thanks

Moderator edit: personal info removed

[MissYDW]

I updated mine on March 20, no issues prior to that date.  I've only had issues since, so I'd say that it's connected to the update and not the Fitbit.  Maybe they'll answer us?

[MissYDW]

Are you NordVPN?

[seltmann5]

I've got Lookout VPN, I did notice that my issues were on about march 20th as well...somehow the app is not negotiating with PVN's...I also have an Android phone...not sure if that makes a difference...

Moderator edit: personal info removed

[MissYDW]

i also have Android.  There's obviously a bug somewhere.  

[Marrrmaduke]

@seltmann5 Since it seems to be working on LTE and without VPN, unfortunately these are two choices on the table. 

[VersaNord]

I experienced the same problem using NordVPN ( it was OK before). It looks that they started to block NordVPN. They should find a much better solution, not just block entire VPN provider, or they had to warn us before we buy so I would not buy FitBit product.

[Dasil]

Same issue on Android with a Versa. No suggested fixes has worked yet.

Neither works with 5Ghz Wifi on the phone nor without (using the phone's 4G internet) - also with and without dns.adguard.com set as Private DNS (makes no difference).

I have tapped Retry hundreds of times botn continously and each month for the pase year or so. Every other app can use the Internet and Fitbit can even check for firmaLware updates but not apps, clockfaces etc. Been like this for a year I think.

I've never added a Wifi network to my Versa btw (since it's unnecessary and drains battery) but apps and clockfaces etc worked nicely earlier anyway - but stopped at some point - perhaps due to a firmware upgrade. I'm glad I already installed the apps and the clockface I use prior to this (firmware or app?) issue.