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not logging

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‎02-15-2019 21:48

‎02-15-2019 21:48

 in the last 48 hours my versa has stopped logging active minutes, steps per hour, calories and sleep.

I've updated the app. restarted my phone and searched the forum.

help please.

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‎02-15-2019 23:42

‎02-15-2019 23:42

@katfaerie_99 have you tried rebooting versa several times? Press and hold the left and bottom right buttons until Fitbit logo appears.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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3 REPLIES 3

‎02-15-2019 23:42

‎02-15-2019 23:42

@katfaerie_99 have you tried rebooting versa several times? Press and hold the left and bottom right buttons until Fitbit logo appears.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎02-17-2019 19:23

In response to Marrrmaduke

‎02-17-2019 19:23

Thank you so much for your help. It’s working properly again.😊
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‎02-17-2019 20:25

In response to katfaerie_99

‎02-17-2019 20:25

@katfaerie_99 Great news! 😄 I'm glad.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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