Solved: not logging

katfaerie_99 · ‎02-15-2019

in the last 48 hours my versa has stopped logging active minutes, steps per hour, calories and sleep.

I've updated the app. restarted my phone and searched the forum.

help please.

Marrrmaduke · ‎02-15-2019

@katfaerie_99 have you tried rebooting versa several times? Press and hold the left and bottom right buttons until Fitbit logo appears.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Marrrmaduke · ‎02-15-2019

@katfaerie_99 have you tried rebooting versa several times? Press and hold the left and bottom right buttons until Fitbit logo appears.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

katfaerie_99 · ‎02-17-2019

Thank you so much for your help. It’s working properly again.😊

Marrrmaduke · ‎02-17-2019

@katfaerie_99 Great news! 😄 I'm glad.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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