help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

pairing problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2019 06:55

‎07-19-2019 06:55

Have a new Versa. Previously had a Blaze. Trying to set up the Versa and keep getting this email is already being used.

 

dannyveach49@gmail.com

 

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-19-2019 07:01

‎07-19-2019 07:01

That sounds like you are trying to set up a new fitbit account for your versa. There's no need to do this. Just sign on to the app using the email and password you used for the Blaze. Then go into the account section of the app and select "set up a device". Select Versa and follow the prompts. This way you'll keep all your data, settings, badges etc.

Best Answer
0 Votes