"Bluetooth Issues"

[Awboutch]

I noticed this morning that my versa hasn't synced for two days. I've tried the following:

- restarted Bluetooth on my phone

- reset phone (galaxy S9)

- reset watch using power and bottom right button

After all of the above, I continue to receive a message when trying to sync that says "Bluetooth Issues. If you see this message for the first time press cancel and try again. If you continue receiving this message press restart Bluetooth...".

I then removed the device from my account entirely with the intent of re-adding it. When trying to go through the wizard, the first step where fitbit looka for the device is successful, the page says that it found the device. It then stays on the page for a few minutes, then throws the same error. 

I'm guessing that the Bluetooth antenna is damaged. I just bought the watch on June new via Amazon.

Help?? 

[NellyG]

What phone are you using?

[Shanaemckean]

Same  thing is happening to mine with my S9+. following! Please Help!!!

[Awboutch]

My original post says it's a galaxy s9

[DramaQueenDiva]

Have you tried re-pairing it with the phone?

[Awboutch · Accepted solution]

Huh.... Removing the paired device from my Bluetooth settings entirely then going through the setup wizard fixed the issue. 

[HiDefLoLife]

Restarting the watch didn't help, restarting the FitBit app didn't help, trying to remove/unpair the FitBit watch didn't work, so I figured it was an OS level thing - so I restarted the phone and then everything started working again.

[Cassmill11]

Thank you so much!!!! YOU’RE AMAZING!