"Music Capacity" error on computer

[SunsetRunner]

I have been able to connect my Versa to my computer, and the connection stays. But when I try to transfer my playlist -- only 70 songs -- the desktop applet tells me that my Versa is full, and my Versa gives me the little green check mark. Then my Versa informs me that there is no music downloaded. Why does the computer think that the Versa is at full capacity when there is no music on it? I am using a 5gHz network for WiFi, but connectivity is not the issue.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @SunsetRunner.

I would like to know if you keep having issues transferring your music to your Versa? If you do, I recommend taking a look at the help article Why can't I download music and podcasts to my Fitbit watch? and follow the instructions provided there.

Also, could you please provide me with a screenshot of the error you are receiving. You can attach an image by following the steps here.

Hope to hear from you soon. 

[SunsetRunner]

Hi, Alejandra, thank you for your response. Here is a shot of the applet after my Versa has connected to my desktop, but won't transfer the music. When this happens, my Versa gives me a big green checkmark, as though it's worked, and then proceeds back to the screen that tells me that I have no music yet downloaded. I'm only attempting one playlist -- entitled Versa, of course -- which should be well within the watch's capacity.

[SunsetRunner]

Hi, Alejandra - a second update. I tried to restart my Fitbit, as per the instructions in the link you sent me. That had no effect. However, I tried to make a smaller playlist, with only about 25 songs -- and it's worked!! Even though the 75 songs on the first playlist were well within the limit, it seemed to think that it was too much. So, I guess the solution for me is more, smaller playlists.

[AlejandraFitbit]

Thanks for the update and the attachment @SunsetRunner, I am glad to hear that you were able to download your playlist at the end and I appreciate the tip provided. If you need anything else, do not hesitate to post it.

Keep the stepping up.