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"Network operation failed" message during setup

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‎05-06-2019 08:53 - last edited on ‎05-07-2019 08:12 by Fitbit Moderator

‎05-06-2019 08:53 - last edited on ‎05-07-2019 08:12 by Fitbit Moderator

Anyone else getting this error? I have uninstalled and reinstalled. My wifi is great and it still wont open even when i use my 4G, which is fine. This is not a new device and I have had the app (before i reinstalled it) for over a year with no issues.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎05-06-2019 11:32

‎05-06-2019 11:32

What type of phone are you having issues with @KelleCfit 

Does it only happen during a sync of the tracker, or should I ask when does this happen. 

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‎05-06-2019 16:14

In response to Rich_Laue

‎05-06-2019 16:14

My husband assigned a VPN to my phone and it was blocking Fitbit. He took it off and all is finally good. Ty

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‎05-06-2019 16:28

In response to KelleCfit

‎05-06-2019 16:28

Why should you use a VPN (I know what a VPN does, use it sometimes on my PC too) on your mobile device, but when you feel that's needed, add Fitbit.com to the white list of this particular VPN and your problem is also solved. 

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‎05-07-2019 07:56

In response to SunsetRunner

‎05-07-2019 07:56

@KelleCfit Welcome to our Fitbit Community! I'm so glad to hear that you managed to get the issue resolved and your Versa could connect to your phone. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you so much for sharing theinformation about the VPN. I'm sure this will be helpful to other users as well.

 

See you guys around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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