Versa 2 stuck on a red X

[amyalquist]

This started out with my heart rate monitor (green lights) not working. I followed steps in other help topics for that issue, and ended up doing a full factory reset.

Following steps to re-add my Fitbit device to the app, it now  says my Fitbit needs an update, but after putting in the sync code all I get on the Fitbit Versa 2 face is a red X on the screen, and a message "Couldn't update" on my i iPhone. I have tried removing from Bluetooth (no other items are currently connected to Bluetooth), shutting down both the FitBit and iPhone, shutting down Bluetooth and restarting it, nothing works.
Please help.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @amyalquist. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not connecting to your Fitbit app or phone's Bluetooth settings anymore. I understand your concern, we are here to help you!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.