help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

versa 2 help

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2019 08:26

‎11-20-2019 08:26

I can't set up my versa 2.  it keeps rejecting the Bluetooth hook up.

I made sure my fitbit account/app is up to date on updates.

my phone is a Samsung galaxy 6.  up to date with updates also.

 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎11-20-2019 08:29

‎11-20-2019 08:29

also, phone is on the approved list.   Samsung 6

Best Answer
0 Votes

‎11-20-2019 09:55

In response to mrsjs

‎11-20-2019 09:55

Yes, but it must have Android OS 7.0 or higher according to THIS help article..

Best Answer
0 Votes

‎11-20-2019 18:53

In response to SunsetRunner

‎11-20-2019 18:53

It is 7.0 version
Best Answer
0 Votes

‎11-21-2019 07:22

In response to mrsjs

‎11-21-2019 07:22

Try a Restart and do it several times if necessary.

Best Answer
0 Votes