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Notifications on Versa stopped working

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‎11-20-2019 08:37 - last edited on ‎11-21-2019 07:46 by Fitbit Moderator

‎11-20-2019 08:37 - last edited on ‎11-21-2019 07:46 by Fitbit Moderator

I’m still not receiving notifications on my versa after initial update on iPhone. I’ve literally done everything suggested. Is this still an issue for others? Is there any solution yet?

 

 

Moderator edit: updated subject for clarity

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‎11-20-2019 09:30

‎11-20-2019 09:30

Hi @Bsawyer32 , Fitbit is working very hard to solve the notifications problems caused by Apple itself after the update to iOS 13. In this update they changed the rules regarding handling notifications of which Fitbit was not aware. All in all, you just have to be patient untill Fitbit found the solution for this problem, however I really do understand how inconvenient this is. regards kuzibri

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‎11-21-2019 07:45

In response to SunsetRunner

‎11-21-2019 07:45

@Bsawyer32, it's great to see you in our Fitbit Community. I'm sorry about the notifications issue that your Fitbit Versa is experiencing.

 

In addition to the information that @SunsetRunner shared, I'd like you to check out Matthew's post where he shared extra information about this issue and some tips that you can try in the meantime.

 

We appreciate your patience and time with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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