versa 3 stopped working

[Cokepirate]

Good Morning, 

My Fitbit Versa 3 has stopped working for a couple of weeks now. Screen is black, i reset it many times to see the Fitbit logo with the same result, back to the black screen. The haptic still works. I can see the sensor on the back still working, but all together can't get the screen to work. 

It no longer connects syncs to my phone, so i can't change the clock face like in other forums mentions. As mentioned above i tried resetting it multiple times. 

I've unpaired from the watch on the app and maybe get some luck doing that, but still the same result. Now i can't find my watch plus the watch is still unresponsive. 

If you ask me, seems like a software issue. If there's a way to factory reset the watch without using the screen maybe that would help but i would need assistance in doing so.

Fitbit has been my go to watch. I've had this watch for over 2 years I'd guess. So no warranty would cover it i would think. But in my opinion, if it's a software issue, that shouldn't be on the consumers fault. 

Hope yall have the time to read this and help resolve the issue. Thanks much!

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @Cokepirate.

Thank you for sharing all these details about the inconvenience you've been having with your Versa 2 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.