help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

versa app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2019 16:47

‎07-12-2019 16:47

I had a Charge 2 and recently bought a Versa.  I can't seem to get the old app  to work for the Versa or to load a new Fitbit app for the Versa.  I have an iPhone 8.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-12-2019 16:50

‎07-12-2019 16:50

Are you going to "Set up a Device' to add the new device to your old account?

If so, what happens?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎07-12-2019 16:57

In response to JohnnyRow

‎07-12-2019 16:57

No, couldn’t get to the screen that was supposed to lead me to the Versa. Just keep getting to a screen where I can open the app and when I do, it goes blank.
Best Answer
0 Votes

‎07-12-2019 16:59

In response to JohnnyRow

‎07-12-2019 16:59

Thanks for your quick response.  

 

I haven't been able to get to a screen that will allow me to set up a new device.  When I try to open the existing app, the screen goes blank.

Best Answer
0 Votes