versa locked

[finitemermaid]

Help! my versa just keeps coming up with unlock with phone. nothing I do works the pain isn't coming up to out into my phone and now on the app my versa has disappeared.... how can I reset the fitbit and start again ? holding the rest button isn't working 

[Rich_Laue]

@finitemermaid the device gets locked after to many wrong pin attempts. Do you have the pin set for only fitbit pay? 

Normally a user would simply open the app, go to account, tap on the Versa, Device lock, and change the pin. This can be unlocked in less than 30 seconds. 

Let's tap on the help link below to learn How to unlock my Fitbit device with my phone?

However since the Versa has been removed from your Fitbit account. We will have to do a factory reset. 

Let's search this board for the term unlock with phone and we will find our solution in any one of many solved hits. 

[finitemermaid]

hi tes I had searched the boards before I posted the steps in the posts are not working for me .

[JuanJoFitbit]

@finitemermaid, welcome to our Fitbit Community. Since your Fitbit Versa is still locked even after trying the troubleshooting steps that @Rich_Laue shared, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.