versa not syncing after factory restart

[mfksr]

versa did not want to sync after clock face change.  tried all the turning on and off of the versa but still would not sync.  tried a factory reset since I only had a weeks worth of data on the watch.  now only get a message of data not cleared, sync and try again.  have tried clearing the app on my phone and reapplying the app.  all related systems are turned on, Bluetooth, location etc.

[NellyG · Accepted solution]

Try another factory reset using the buttons and see if that clears it. Let us know.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[mfksr]

Sent from Mail for Windows 10
Thanks. Tried removing device and putting it back on my phone/app. It worked without another factory reset. Now it is in sync with no known problems.

[Teresawm]

I am trying reset with buttons but no vibratiin an nothing is happening