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versa not syncing at set up

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‎02-21-2019 05:16

‎02-21-2019 05:16

i got a versa today and I'm trying to set it all up with the app but it is not syncing have done everything it tells me to do when its not working multiple times and still isn't working i have reset my phone and the Fitbit, i have turned the bluetooth on and off, i have it on charge, phone is up to date it has been 3 hours of trying to do this. some help would be so greatful i have never had this issue with past products

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‎02-21-2019 05:37

‎02-21-2019 05:37

Hi @Jaderw What phone are you using? Is it on the Supported Devices List?

Try THIS Help Article on set up problems. If you continue to have problems, please come back here.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-21-2019 06:16

In response to NellyG

‎02-21-2019 06:16

yes its an iPhone 7 plus

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