Versa stuck on alarms

[LeeNi]

Hi
My versa has went to the alarm settings by its self.
Back button will not take this off.
Tried reset and this does not active.

What now?

Cheers

[EstuardoFitbit]

Hello there @LeeNi, nice to see you around.  

Thank you for bringing this to our attention; I'll be happy to help in this regard.

First of all, can you confirm you performed the restart by pressing the back button for about 10 seconds? Also, if you could share some pictures of what you are seeing right now on your watch, that would be very helpful for our investigation.

[LeeNi]

Yes i tried the reset procedure. it does not reset
It is stuck on the "alarm clock" settings screen

[LeeNi]

 

[Guy_]

Hi @LeeNi - in alarm time setting mode you can also swipe right or double tap the time to leave, if the watch is responding.

To check if it is still responding try placing on charge to see if the charge process starts.

[LeeNi]

no it does not work.

[EstuardoFitbit]

Thanks @LeeNi, for performing the steps previously suggested!

In this case, since there isn't any troubleshooting we can perform, let's move straight forward by contacting our specialist support team. They will start the process to find a solution for this issue.

Please fill out this form with all the requested information, and they will contact you as soon as possible.