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How many votes does this need to be implemented? This is a failure to accessibility for many people as well, a very non-inclusive decision from Fitbit.
@YojanaFitbit we are expecting some response here! How many more votes are required to enable this feature which has been removed from this watch? We as a customer were never been informed beforehand by fitbit that from sense 2 and versa 4 there are no longer be 3rd party apps supported.We bought this smartwatch thinking it as an upgrade from the older sense and versa 3 so we will be already having this feature. I dont cosider it as a fair practice. Kindly reinstante all the lost features by checking with the respective teams ASAP.
Hi @Lotteogjohn, thanks for taking the time to share this suggestion about allowing 3rd Party Apps on Sense 2. I've moved it into a similar request. You can learn more about how Fitbit decides what suggestions get released in our FAQs. Click on the thumbs-up to show your support.
Thank you again for your participation in the Feature Suggestions Forums.
This is such a disappointment, purchasing the newest versa the Versa 4 after having the first Versa for 5 years. I upgraded due to my watch not holding battery anymore and I am so upset that I cannot return the watch and I've paid so much for a watch that barely does what I want it to. This feature of third party apps really needs to be changed and put back on the watches.
I bought for my wife 9 months ago a Sense device and felt like mine was a simple toy compared to hers.
I was pretty happy with my charge4 but wanted to upgrade.
So now I upgrade and feel like I was a fool, because my wife can use 3rd party apps, and I cant even though Sense 2 is advertised to have hundreds of apps to choose from.
All the people that aproved this for the Sense 2 should go...
I am very dissapointed!!!
You cant answer calls, no google maps, no Spotify etc.
Why take a good product and downgrade it like that?
Was excited to get my Versa 4 in the mail and get started customizing it. Umm....this watch is NOT a smartwatch. You can't do anything to it other than change the face. What a worthless piece of junk! I can send it back to Costco and get a Versa 2 instead, but now that I have this information, I'm tempted to abandon Fitbit altogether look at other options. I can't even fathom what idiot in charge of development made this decision. Completely insane!
I was deciding to buy the Sense 2, but it doesn't seem to support the Metronome app. I think Fitbit has decided to regress its new series. The future doesn't seem bright.
My mother’s Versa 3 was finally getting to a point where it wasn’t holding a charge as well, and not tracking her sleep properly anymore. So I decided I would upgrade her watch, and buy myself a new one, since I sold my old one at some point when in need of spare cash. The fact that the Versa 4 doesn’t support 3rd party apps or music control is beyond a disappointment.
Luckily I purchased these in a window where Best Buy is giving me until mid January to return them. I’ll be giving Fitbit until January 7th to at least make some kind of announcement about updating to include these features that the older watches have, or I’ll have to return them and change brands. At this point, it’s just a fancy pedometer/heart rate tracker that tells me when I get a text or an email.
Part of the reason my mother loved her Versa 3 so much was being able to respond to messages without taking out her phone, using the Starbucks app so she didn’t have to dig her phone out in line/the drive thru (sounds lazy, but she has joint mobility issues), tracking her sleep/heart rate to help monitor her ever declining health, being able to control music from her phone while doing housework, and SO MANY other things that she just simply CANNOT do with this watch.
It’s insane. A newer generation of something like a smartwatch is really supposed to be an upgrade, or at least a lateral movement with updated hardware. This “upgrade” does less than my old Versa 2 ever did fresh out of the box.
Just bought the versa 4, and was extremely disappointed in the removed features. I had seen the versa 3, and expected this to have everything it had and more. I will be returning this. Too bad.
I can't believe we have to make a SUGGESTION to get some absolute basic features like controlling your music?? Like, excuse me? Will be returning & going for an apple watch instead
I spoke with someone from Fitbit support on chat and they said that this feature was coming next. I take that with a huge gram of salt. Is there any way to confirm this is actually being worked on?
Otherwise, I'm going to have to take this device back because I rely on third party apps for the activities I do.
@jwm12 even if they made the SDK available to third parties today, or any time soon (highly unlikely if you ask me), those companies would still need to adapt their apps to Sense 2/Versa 4, which would take a fair amount of time on itself. All in all, I think your best option now is to ask for a refund if possible, and perhaps buy it again in a few months when those promises are fulfilled, if they're telling you the truth.
This is the only time I have heard that they are actually planning to allow 3rd party development for Sense 2/Versa 4. I don't think you can plan on it or any of the other functionality. Fitbit has made the ridiculous decision to deprecate this generation of products in favor of the Google Pixel watch. I would also be careful on returning the product with the intention of repurchasing it later. I'm >45 days waiting for a refund on my Sense 2. Fitbit says they have issued a refund, but my bank has no record of it and I'm now disputing the original charges on my credit card to get my money back. Fitbit no longer cares about their customers or what they want. Just go to Garmin or Apple. They don't care about their customers either, but at least they have their act together.
I totally agree this is nerfed to help sell inferior Pixel watches. It would be a shame if they don't release the SDK and open 3rd party support as it would effectively kill Fitbit and the user base. You'd have to imagine they know that, but we all have seen how Google handles products.
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