Able to return to previous Fitbit app version

[Dsarazin]

Woke up this morning to your new app. To say the least I am not impressed. It lacks color and is boring and adds nothing new to what was there before. I absolutely hate it. I am a longtime Fitbit user but this might actually change that on next purchase.

Moderator edit: Clarified subject

[mrkrchrdsn3k]

I understand when a company must update its software in-order to stay up-to-date with the OS of phone manufacture software. HOWEVER, I don't agree with the way this was recently done. Your "user community" was given no advanced notice or option to change the way we use the product. If a company truly values its "community" of  users there should, at the very least, be an ample notification of an upcoming update and all the changes that would be coming. If this same company really cared about this "community", we would be given the option of keeping our same layout or at the very least the option of changing the color profile, which I must say...this color profile is vile and nearly vomit inducing. Notification and options are key. Ya know, basic corporation rhetoric.

[BigOldBob]

Someone's child got loose and changed this ui. This has to be a joke. 

[Mags2017]

I cannot stand the new dashboard. I have to scroll, scroll, scroll to see my goals and info. Put it back - this change is NOT a good one.

fitbit GOOD dashboard.jpg ‏156 KB

[Cirrocolo]

Scaling down the graphics with 10% will make the experience better. Or make it adjustable as an option.

[Sandy578]

FitBit Management PLEASE put the old interface back. This new interface is close to unusable.

Sent from my iPhone

[boki9]

New iOS app sucks. Amazing that someone was paid good money to make the app worse.

[boki9]

Please bring back the prior version! This redesign is awful.

[dhimes]

I too am very disappointed in the update.  And there's something weird about the app in that if I add to my food intake, it may show or not show or show then not show then show again.  Very odd. 

It's also very laggy, like it's a 2008 CRUD app.  I would think that by now Google would have fixed the engineering.

If they want to make a UI change, they should allow us to "skin" the app (pick a color scheme, look-and-feel, etc.) like we can do the watch face.

Oh, right, I'm not allowed to give product ideas due to the silly new terms-of-posting.  Well, I would be delighted if they put in a skin UI and no I won't claim rights to the idea.

[ArtGurlJ]

The ugliest update yet. I still miss the challenges, the new interface is uncustomizable, hard to navigate, and clinical to look at. It's been nothing but a downward spiral for the last few years. I guess it's time to finally look into a brand that listens to the customer.

[StrawberryGrl]

This is really a terrible update.  I usually consult my Fitbit app multiple times a day and now avoid checking it altogether because it just makes me angry.   What a poorly thought-out decision this was by a clearly incompetent group.  Very disappointed as a long-time customer.   I am now looking into alternate fitness trackers for the first time.

[Deanneca]

I wholeheartedly agree. I dislike the new app IMMENSELY. 

[Abby232]

I agree with other user comments. The new UI looks like a child in kindergarten designed it. Too much white space, no dimension to group blocks, less ability to customize the order of functions in UI,  sleep and weight visual degraded (I want my Starburst and sleep stats back), overall downgrade on functionality and visual appeal.This input is coming from an IT delivery professional.

Since your legal agreement states we cannot provide unsolicited feedback on new product features, strongly suggest you quickly bring back the prior version of the app. Unless I hear otherwise in next day or two, I will be reinstalling my Garmin (which is not my preference). 

Very unhappy customer....

[Katzach]

I want to adjust my home screen. I was able to access that before, I'm 60, I don't need the menstrual cycle on my screen.

[Coldasice]

Have used fitbit fir atleast ten years but will be switching to Garmin. This latest update was the final straw. Google has ruined this product!

[dhimes]

I will say there is one change I like:  The ios app used to give you two different numbers for "calories remaining to eat" and it was very confusing.  Now it gives one- the right one.  At any point it's your target + what you've burned - what you've eaten thus far.  The other one (that displayed before tapping on the food area) tried- I think- to extrapolate your daily calorie burn for the day based on what you'd burned so far.  So if you worked out hard in the morning you ended up being told that you had a ridiculous number of calories remaining to eat- totally erroneous. 

They kept the right one (it's still on the online/computer app though).

[KasaSR]

This app is terrible now! I want to be able to put the stuff on top that I look at most frequently, the color or lack thereof stinks. I don't like things being force grouped as I have to scroll way down to manually enter the things I use. Why on Earth would you need 2 large blocks right under the three summary blocks that say the same freakin' thing as the summary? To enter data for normal daily stuff like glucose you have to dig down to the bottom?

Put it back the way it was. Fire whoever designed this.

[Slowdance]

I was not given a choice to update or not to update.  I want to return to previous version.  Please make that an option.  I will cancel this subscription if that option is not available.

[del52mas]

I have only used Fitbit although I have always used iPhones. The only power I have is over my own decisions and I will NOT purchase another Fitbit product. When there is a product that is working, is appealing and doing the job that the customer wants there is NO reason to change it and change it to a terrible looking and unuseable product and not user friendly.  So again I will not purchase Fitbit again. This as a consumer is it seems to be the only power I have to not use a product that I don’t like.  The impact may not make a difference as it’s a big company but I’ll do my part not to promote such garbage as Fitbit has produced. It’s been fun up until now but the end to Fitbit has come for me. 

[EJMdesign]

Yesss!  

Almost nobody likes radical change to something they use daily.  I get that. But usually I can at least see what the team was going for - what they were trying to fix or how they might have thought it could help. 

This, however, is simply a disaster. More scrolling for less information, no contrast or color anywhere to help visually organize anything, no battery percentage, no dark mode, HUGE opening display to scroll past, no way to reorganize the main opening screen to consolidate information … and it looks like the **ahem** offspring of a kindergarten and Google docs. 

Seriously, Fitbit. I know three other people who’ve started shopping competing trackers since this revision dropped.  I’m starting my search this afternoon  Just how many customers are you prepared to drive away?

[SunsetRunner]

Well said, @del52mas. "Vote with your wallet," as the saying goes, and that's exactly what many (most?) of the comments here imply.  I'm with you--I have an appointment at the local Apple Store next week and will be shopping for an Apple Watch to replace my Charge 5 (the 4th Fitbit device I've owned).  It's bad enough when a company rolls out an "update" that everyone hates, but to dig their heels in, refuse to admit their mistake and offer the option to return to a previous version?  Well, that just shows you how Fitbit feels about its consumer base.  Not very highly, obviously.

[BigOldBob]

I think Google and Fitbit didn't want my business. Going to start looking at other fitness trackers. Going to cancel my premium subscription also. If they think this is good. No money from me should be even better.

[EJMdesign]

Almost nobody likes radical change to something they use daily, but usually I can at least see the intent - what they were trying to fix or how they might have thought it could help. 

This, however, is simply a disaster. More scrolling for less information, no contrast or color anywhere to help organization, no battery percentage. Terrible.

[POM757]

Count me in as disappointed and frustrated with this update. Changing something for the sake of change is not necessarily progress. I don’t use the mindfulness, sleep tracker, nutrition  or health parts of the app. All I want is simple steps counted, gps tracking of exercise route and audio notifications along the exercise route. If you have to change something, why not provide a little instruction to users instead of making us fuss with chat reps. This is not my first frustration with this service’s updates. 

[Kacyj1]

Agree with all the other feedback on how awful the new app is! Google - you are ruining a good thing! Shame on you! WHY would you delete the battery indicator level when syncing? Please put it back. With all your "technology" you also can't tell me there's no way to revert to the old app! Try listening to your customers-quit ruining a good thing!

[gwyn401]

I’m sorry this is the end, this new update is absolutely awful. You cant change anything,  I’m afraid when this watch gives up which is going to be fairly soon I will end having a Fitbit. Really really awful.