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Able to return to previous Fitbit app version

Status: Reviewed By Moderator Submitted by on ‎09-20-2023 03:54
3,251 Comments (3,251 New)
Woke up this morning to your new app. To say the least I am not impressed. It lacks color and is boring and adds nothing new to what was there before. I absolutely hate it. I am a longtime Fitbit user but this might actually change that on next purchase.

Moderator edit: Clarified subject
This is needed because:
I am very disappointed
I'd use this: Daily
See more ideas labeled with:
3,251 Comments
ScottieBritt
First Steps
‎10-19-2023 19:25
‎10-19-2023 19:25
I just talked to customer service. It didn't seem like FitBit was jumping to go against he new owner: Google. I didn't know Google bought Fitbit. Did I get bad intelligence??
Preacher1966
Jogger
‎10-19-2023 19:37
‎10-19-2023 19:37
Your Intel is good Google did buy Fitbit
acidtest
Base Runner
‎10-19-2023 19:52
‎10-19-2023 19:52

@ScottieBrittGoogle completed it's acquisition of Fitbit in January 2021. Furthermore, all Fitbit accounts will have to be moved to a Google account sometime in early 2025 or you will not be able to access any of your data or use the app

Scapster69
First Steps
‎10-19-2023 20:00
‎10-19-2023 20:00
I tend to agree that this was a deliberate move by Google to try and get current Fitbit users to buy their products like Google watch. Not only will I never buy such products, but I will no longer be using the Google search engine. DuckDuckGo is the search engine for me. To hit Google where it hurts, I suggest everyone do the same and start using DuckDuckGo as their search engine of choice. It's a much more secure and private means of searching anyway.

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BEhh
Base Runner
‎10-19-2023 20:02
‎10-19-2023 20:02

Beautifully stated, JulieMcW

BEhh
Base Runner
‎10-19-2023 20:05
‎10-19-2023 20:05

Hear, hear, Repman55. Exactly that!

Lala1967
Jogger
‎10-19-2023 20:45
‎10-19-2023 20:45
I’m so upset about the new version. I just want to cry. I’ve stayed with fit bit for a long time because of the ease and fun way to use it. Now I don’t care to even check the app because I can’t find anything and it’s so confusing.  I have a rank 1 college education and I feel like I’m looking at a kids drawing that doesn’t make sense. 


Sent from Yahoo Mail for iPad
Homebody14489
Recovery Runner
‎10-19-2023 22:11
‎10-19-2023 22:11

@splitrim - at least you still have SOME of your history left. My entire 4 years got wiped out. 😞

NotForLongBis
Base Runner
‎10-20-2023 01:13
‎10-20-2023 01:13
I have downloaded the duck duck go Searcy engine. Thanks for the tip. I might get rid of the new Charge 5. … and invest in Apple Watch later. Still hoping google will smarten this app up to the likes of its customers!
Atissa
Jogger
‎10-20-2023 05:32
‎10-20-2023 05:32

Huge companies tend to have:

1. People who won't admit their mistakes.

2. People who will do anything to justify their job (like come up with a useless interface "re-work")

And we are the ones that have to suffer **ahem**ty products. 

Homebody14489
Recovery Runner
‎10-20-2023 05:39
‎10-20-2023 05:39

❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

DebDeb71
Jogger
‎10-20-2023 06:05
‎10-20-2023 06:05

After time after time and TONS of time on chat, I am done with empty promises. If I remember correctly, on Oct. 8 it was posted that they were going back to the old app. Well, nothing yet and this morning I lost another 450 steps, about 10 to 20 zone minutes, 2.5 hours of sleep, and heart rate all over the place yet again. Probably miles and calories aren't right either. So this morning I ordered my new smart watch from another company. The ONLY good thing that came of this is I can charge my fit bit at night because it doesn't work right anyway, so I don't need to wear it to bed. About 3-5 more days and I can throw it in the street, across the room, or anywhere else I want because I will have my new one. Bye bye fit bit.

Lionlover
First Steps
‎10-20-2023 07:14
‎10-20-2023 07:14
Please please go back to the old dashboard. I loathe this one, not user friendly, hard to see due to so much white screen, looks like you went back to DOS dark ages. Hate it.
Psssst
Recovery Runner
‎10-20-2023 08:43
‎10-20-2023 08:43

It has been some time now and I hate the new app more every day. I am so disappointed in Fitbit. I am looking forward to ditching Fitbit entirely and going to a competitor. You should pay attention to your users. Are you secretly working for Apple? You seem to be pushing your customers in that direction. 

sorchatoogood
Recovery Runner
‎10-20-2023 08:48
‎10-20-2023 08:48
I share your immense disappointment. I have cancelled by premium subscription. but I am not in a financial position to change my fitness device.

Sent from Outlook for Android<>
NotForLongBis
Base Runner
‎10-20-2023 08:58
‎10-20-2023 08:58
No, certainly not, but apart from the googke devices, I di not know other comparable devices.

Verstuurd vanaf mijn iPhone
NotForLongBis
Base Runner
‎10-20-2023 09:00
‎10-20-2023 09:00
😊🌷

Verstuurd vanaf mijn iPhone
Kaypo
Stepping Up
‎10-20-2023 09:06
‎10-20-2023 09:06

I hate this new app. It looks horrible and finding data is difficult. 

Moderator Edit: Clarified subject

gdio53
Distance Runner
‎10-20-2023 10:14
‎10-20-2023 10:14

@Kaypo 


Going back to an earlier version isn't possible through the supported app stores.

There are some changes coming to the app, details are here. 

MarkIndia
Base Runner
‎10-20-2023 10:24
‎10-20-2023 10:24

I am wondering if all of us are seeing the same app or if it appears differently in different parts of the world. I agree with all of you that the new app is horrendous and hope for either a return to the old one of a well designed new app. 

  1. I can see most of the data I usually look at - Steps, Heart and Cardio Fitness, Sleep, Zone Minutes, Readiness Score, Floors, Health Metrics and Stress Management.I also get the fireworks on my watch on reaching the daily goal. It is just that it is inconvenient and badly organised. For Example I would prefer Zone Minutes as presented in the old app. Also unable to understand why the map tracking runs is so terrible - it looks like a child's squiggle and one cannot identify the location.  Still looking forward to some improvement as I can ill afford to replace the watch in a hurry.


Moderator Edit: Formatting

sorchatoogood
Recovery Runner
‎10-20-2023 10:29
‎10-20-2023 10:29
hi Mark
lovely to hear from you.....I think that that entire fitbit community is appalled with the new update.

Sent from Outlook for Android<>
StanReardon
First Steps
‎10-20-2023 10:33
‎10-20-2023 10:33
I feel your pain. Just uninstall the new app and download the old one.
ScottieBritt
First Steps
‎10-20-2023 11:27
‎10-20-2023 11:27
Hello Stan, what is the old app called? I uninstalled, then reinstalled FitBit and it is still this new, terrible layout.
DebDeb71
Jogger
‎10-20-2023 11:29
‎10-20-2023 11:29
I am also curious as how to install old app.

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ScottieBritt
First Steps
‎10-20-2023 11:29
‎10-20-2023 11:29
Yep, the other day my StupidBit logged 233 steps when I got over 10K.
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