The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Transparent about what, Fitbit, in two places, has a list of confirmed banks. On the Fitbit box their is a website listed for comparable phones and a note that not all banks support Fitbit.
If a particukar feature is important. I would think they would have looked into this feature and at least read the Fitbit FAQ.
As for the buyer doing their own research, would you buy a new car without researching, when was the last time a tv was bought on a whim. I spent almost 3 months researching Fitbit, asking questions to the one friend I knew with the Ultra, I also downloaded the user manual, looked at the forums and Fitbit Help. And this was when Fitbit only offered two models.
@AllanMitchellGarmin Pay, Apple Pay, Google Pay and Samsung Pay each have a list of banks that support them. Each bank has to individually add these virtual card services. This may be why also they encourage their users to petition their respective banks.
I inserted links to each list of supporting banks.
I also noticed only one service supports Royal Bank and they don't mention a country.
So before you decide to go with another tracker, you would be wise to do your own research.
@AllanMitchell - I was in your position when I got my Fitbit but I decided to get a Starling bank account which works with the Fitbit. To setup the account takes about 5mins (literally) then you can use your Fitbit as you had intended.
Just got my new Charge 4 and really disappointed that I cant actually use the pay feature as the UK banks list is still so limited.
I have bank accounts with RBS, Halifax and HSBC and none of them are compatible. And why is an integration with Android or Google Pay not being considered? I found a closed thread which gave no real reason why...
Is there anything we as Fitbit users can do to persuade our banks to get involved in Fitbit pay? Or is this something that can only be initiated with Fitbit?
Fitbit can not initiate a connecting Fitbit pay to a bank.
Fitbit has already setup everything the bank needs to connect Fitbit pay.
The other pay services like Google and Garmin ask their users to contact the help number in back of the card. It might also help making a public tweet mentioning your bank.
As for adding Google pay, I'm not sure if this would be on Fitbit or googles end.. I did see a modeerator mention that one virtual pay service is supported..
Hi @Meethoven, we wanted to let you know that the ideas you recently posted already exist on the Feature Suggestions Board. You can see them here where you can add your vote to those existing suggestions:
Please try to make sure you only post one idea per suggestion, so we can keep the board organized, easily searchable and see which idea other members are voting for. Thanks for participating in Feature Suggestions.
Please add RBS and Barclaycard Visa (UK banks) to fitbit pay. This is desperately needed to improve contactless payment opportunities desperately needed in these days of the pandemic !
Less than a year old and my fitbit Ionic has packed in. How does that not surprise me. My other smart watch still is going strong with 3 weeks between charges and uses RBS to pay for things. So underwhelmed at fitbit. Some legend will come along now and say how great they are. Sadly they are not and I will try to get it replaced/refund and sell it on.
Why are you sorry? . The truth is nearly 8 million people In this country are RBS customers. Why RBS do not support fitbit? might tell us something. Maybe fitbit need to be honest on their adverts and say no banks in the UK support fitbit. Then customers can make an informed choice not to buy them if they cannot use them to pay for things.
When it comes to Google Pay, Samsung Pay, Garmin Pay, Apple Pay, etc. These systems all setup the same type of link. All of the above them require the individual banks to add Fitbit.
As for banks in the UK.
They have a transit system as well as 9 banks. I remember when the USA has about 20 banks, now about 250
If it helps I will message my uk banks. Yes there are 9 uk banks but only 1 is actually recognised as a known bank with one other 'starling' starting to become recognised. Non of the others are really any good to anyone, that is why so many UK customers feel that to say contactless is available in the UK falls below standard acceptable.
Hi. I have just got a Versa 3 today and I am gutted I can't set my Royal Bank of Scotland (RBS) account up on it for fitbit pay. Any ideas when this will be available?
Under consideration since 2018, that's four years! The possibility of fitbit pay ever being available on any major bank in the UK looks unlikely. It's no good constantly blaming the banks @Rich_Laue. If I build a service that relies on third parties, but for some reason those third parties never support my service, that's my responsibility. Why aren't they supporting it? If even one major bank was supporting it in the UK, then fair enough, but four years down the line, none are. Is it regulation? Is it a technical issue? We're just left to guess, why doesn't someone from fitbit be honest on these threads and tell us what the issue is? Clearly it is possible to get a device payment service off the ground outside the US, Apple and Google have. Fitbit need to be honest why this isn't moving. In the meantime, stop marketing it as a service in the UK, it doesn't exist.
Well how would you explain it, @NickInScotland? Before a bank can be added to fitbit their needs to be a change added to the banks computer system. How would fitbit get access to the banks computer?
Join us on the Community Forums!
Community Guidelines
Learn the Basics
Join the Community!
Not finding your answer on the Community Forums?
Go to the Help Site
Contact Support