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When a Fitbit is running old software that is going unsupported, a message should appear on the cell phone screen. Just failing to sync is not good customer relations.
Hi @Victor001 when there is an update for the Fitbit device, it pops up in the app. When there is an update for the app, you should be told by Apple or Google. This is how it's worked for me, for many years.
Hi @Victor001, thanks for participating in Feature Suggestions. We’re happy to let you know that this already exists on the Fitbit app as you should see a prompt when an update is available on the Today screen, and when going to your profile icon > Fitbit device you'll see a pink button asking you to update. For more instructions, see this help article. We appreciate your feedback and keep adding your suggestions!
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