The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I always look at my lifetime steps. At one time I thought of switching to another device. But I would have to start over with lifetime steps where I went.
Moderator Edit: Clarified subject and updated label
I'd like to give @peppygirl kudos for thinking of a nice solution to our problem. I provided feedback via the mobile app, but there is no way of knowing if the request/comment has been sent or received.
I also liked to monitor my lifetime distance and steps, this seems to have disappeared after transferring my fitbit luxe account to google.I was leery about transferring over to google & doing so has just been very disappointing. I’m not able to view any old stats, Dashboard is no longer an option & clicking on my profile icon gets me the error msg,
Still not able to access my Lifetime Distance & steps, so annoying. Dashboard is no longer an option & clicking on my profile icon gets me this error msg, see photo below.
I was hoping to see an update on getting access to our lifetime stats. Is there any word on either fixing the profile page, or providing our lifetime stats in our weekly emails?
I too was hoping for a comment or update from a Moderator as well. I would love for this to be resolved, Lifetime Achievements are really important to me as well as being motivating.
no further response from FitBit or moderators. guess i'm switching to Garmin on February 2, 2026. or maybe sooner. Google sure has not taken care of us yet so no reason to stick with them once they force us to convert.
To the moderator: has anyone given any thought to peppygirl's suggestion of add our lifetime steps to the weekly email? Without the dashboard, and losing the profile page, it is hard to total up our lifetime steps, floors, and distance.
Google has totally messed up Fitbit. They had a great product and no longer care...except to get I fo and buy buy buy! Shame.
I want my total lifetime steps and floors back. Could not care less about sharing with so called "friends. ". This data is for me!! It is now hard to sync as it looses connections and my lifetime data disappeared when I switched accounts to google. Bring back the dashboard and TOTAL stats. Sorry I bought my new watch. I loved my fitbit 4 with floors and got the SENSE... when the FITBIT 4 STOPPED CHARGING...but no longer have lifetime steps, miles and floors. Bring it back to the dashboard.
The Lifetime Steps and Floors have now been restored to my FitBit dashboard. Many Thanks to whomever arranged this. Hopefully it will be done also for all FitBit users.
Join us on the Community Forums!
Community Guidelines
Learn the Basics
Join the Community!
Not finding your answer on the Community Forums?
Go to the Help Site
Contact Support