Bring back the old sleep summary page

[GMan1000]

When I had my Charge 5 and the first few weeks of having my Charge 6 the app would give me a sleep summary page with, Sleep Stages, Time in each stage, Oxygen levels and Bedtime and wakeup all on a handy page. Since a recent update I now seem to get a much more basic three tiles and I have to open each one and look through for all the information.

[MET10]

The new sleep stages view isn't helpful and it's very hard to read. Please bring back the old view.

[Hcrussow]

The newest sleep graph update is terrible! It's very hard to understand and does not do what I need it to. I rely on that information daily. I hate it!

[aceplato]

Well, 4 hours of my life lost, spoke to or had 7 conversations in chat and live phone just now! Last was with Fitbit (2 people, live phone conversation), they believe a refund is in order for my yearly subscription as I find the the sleep tracking page to be useless but they can not issue a refund since my purchase was made in my Google Play Store! Google Play Store policy states you can only request a refund within 48 hours of the purchase or dispute a purchase within 65 days of purchase otherwise you must take your issue up with the manufacturer of the app.

Now you can see why 7 times in 4 hours I have been told "you need to contact them, not us"! 

At this time I have requested escalation in email with Fitbit and I am waiting for a reply in same with Google.

Good news is Pixel is sending me a NEW watch because my battery dies too quickly.

Revenue retention at its best! All of this because they (who is they?) changed the sleep data screen and in arrogance refuse to change it back!

[DobieattheLake]

Does this work with an IPhone? I get nothing when I go to this website.

[sarapiepsblackb]

Wow! Thank you so much! Hope it works!

[Shannont67]

Please return the old sleep tracker. This new update is not as user friendly and is unenjoyable. If not returnable, can you allow us to pick which version we would like to use? Thanks!

[JackieJay]

Are you meaning this is the way to get the old sleep summary display to
come back?

[Tcarnazza]

Yeah, I got the sane message.Sent from my T-Mobile 5G Device

[JackieJay]

I asked chat if there was a way to revert back to old sleep display. There is not. Sad. I don't think I'll renew my premium and I'll start looking at other trackers. 

[SuchADiva]

I hear you!! Yes, I’ve been tracking my sleep for years as well. Also, when I walk, which, I had a difficult time finding it on the app. I finally did, but right now, since I can’t walk everyday, I still have have to search for it!


Yesterday is history.
Tomorrow is a mystery!
Today is a gift!
That’s why we call it the present!
Enjoy your gift of today!
Blessings!

Cindy

[annieb57]

Oh wow, my benchmarks have suddenly reappeared.

I thought they were fobbing me off when they told me it was a known bug and
they would be back in a few days.

It might be because I deleted the app to follow the instructions posted
about getting the old stuff back but it didn't work for me. So, I've just
reinstalled the app and I have benchmarks.

Still dont look as good as the old stuff but its a start.

[Miso67]

It is so hard to read and such a downgrade. It makes zero sense that they chose this and thought it was a better option. I am looking at other brands as I don't want to keep giving them my money if they won't listen to the complaints and return the old display for sleep.

[Nunya007]

Return the entire old app. This update is awful! The sleep zones the exercise zones the lack of customisation and the quadruple number of clicks and rabbit holes you have to go down to find anything. You’d should  warn people that the upgrade will be hugely different and show photos of what they’ll be getting or make it possible to revert to the old app! I’ve been a Fitbit user for over 5 years but this is enough to make me switch. Even finding the exercise and mindfulness options is a rabbit Warren. Please put it back! This “upgrade” is a dreadful user experience and a down grade. And stop trying to Googleafy everything! It’s awful and creepy!

[Andie10]

Please bring back the original sleep score program. this on isn't good confusing ! Also show with color, I do not have that on mine! 

[DeeElKa]

Bring back the previous sleep pattern chart! The new one is absolutely useless and awful. It's difficult to read. It's far too busy and messy. Generally, it's crap! I hate it - along with heaps of other Fitbit users. Why don't you listen to the users of the app??? We're the ones that want to have easy to read and understand information. You developers seem to think that this is progress - well, in this case you're wrong! Why did you change the sleep chart?? It didn't need changing. Ever since Google has taken over, Fitbit has lost it's appeal. Google will take over everything soon!!!! I am considering giving up with Fitbit and buying another smart watch. Jeez, Fitbit, just LISTEN to the users!! Return the old sleep chart AS SOON AS POSSIBLE!!!!!  Enough is enough. Stop "fixing" something that isn't broken!!

[Nawtykitty]

@DeeElKa . I, along with thousands of people, agree with you.

[Nawtykitty]

@JackieJay . Unfortunately, there is no guarantee that our complaints will help at all. We can only hope, but I'm not holding my breath.

[Glensgal]

The new sleep summary info on the app is horrendous. It's jarring and ugly compared to the previous version. Plus, where is the little smiling moon?! Bring back the old version and the moon! 

[BrendasFit]

The new way of presenting the sleep data chart isn't even worth looking at. It is impossible to read the differences in cycles, you can't toggle between sleep stages anymore, nor are you able to toggle to what time an event happened.
Please return the sleep data report to what it used to look like or come up with a more reader friendly presentation

Screenshot_20240430_215952.jpg ‏200 KB

[sara.calhas]

Hello, I already communicated on this via chat and posted on the community about this issue. However, because I valued Fitbit I will try a last communication on this before moving products. The new sleep update has very poor usability. Why change something that was working well beats me completely. Please revert back to the previous version.

[vinnymass]

Excellent summary. I am considering ditching the Fitbit.


Vinny Egizi

[WalkerNS]

White background is disturbing. Hard to focus, follow and read. Colors are awful on the Sleep app. Please get advice from a design advisor. Maybe an advisor on color at Benjamin Moore could help you. 
In the Sleep app, the data are all the same for each stage. There are no Benchmark indicators as in the old version, and where is the 30 day Average? These two categories have the same data. Am I missing something? 
I’m already looking and considering alternatives. 

[DrTM]

I just got a note from them that they changed my post they changed my link so it probably won't work now sorry

[sara.calhas]

Thank you, will give it a go ☺️

[SunsetRunner]

Since the update, I have not been able to get the outside temperature in Fahrenheit.  Celsius is useless to me and even though it F is checked off in settings, my device is giving me the temperature in C.

I have been using Fitbit trackers for years and have had several. Now that nosy Google has taken over, I will be putting my beloved Versa 3 in the drawer and buying a Garmin as soon as I can. Google has enough of my information without knowing where I am at all times and my exercise and sleep routines.

Thanks for ruining a great thing!