Bring back the old sleep summary page

[GMan1000]

When I had my Charge 5 and the first few weeks of having my Charge 6 the app would give me a sleep summary page with, Sleep Stages, Time in each stage, Oxygen levels and Bedtime and wakeup all on a handy page. Since a recent update I now seem to get a much more basic three tiles and I have to open each one and look through for all the information.

[Serg2274]

Absolutely terrible update, not readable, almost not possible to understand. Cancelled my premium subscription 

[Reedie1965]

The new sleep graphic on my Android smartphone is unreadable. I think they hired some Google executive’s teenage nephew to design it. And the Benchmark tab doesn’t show the “Typical range” overlay. I use my iPad to look at my sleep and fervently hope they never update the iOS app.

[Tomkw51]

Well you can no longer comment on negative comments.  I cancelled premium 6 months ago. Last week I threw my Fitbit in the trash.  Google has decided to destroy the product.  I have seen this before.  The big companies buy up threats and bury them.  It was done 5-6 years  ago with by far the best voice to text application available because they wanted to sell audiobooks not have people using text readers.  In the early 20th century the common people rebelled against the big corporations and anti-trust laws and unions prevented our enslavement. We are now back to wow the wouldn't let me put a date in . They have made their decision and I have made mine.  I will block the 50 Fitbit thread by updates I am getting every day. Good by and good luck to the rest of you.

[JGal2024]

I highly suggest people send letters to the editors of major newspaper outlets to suggest them to explore this as a story to research and write about. This is not just about customer dissatisfaction with a product. This is about what appears to be active and strategic neglect of customer feedback and attempting to wear everyone down by dumping us into this venting forum where we can’t really communicate directly with each other and they have no real intentions of listening and responding. Companies can stop producing products whenever they want, but to change the value of a product in the middle of a time period in which service has ALREADY been paid for by customers and customers have already invested significant dollars into the hardware to use that service is a whole other level of not right. As I see it, this is a story that is much bigger than about a sleep graph (which I continue to think is a terrible change) but about business practices at a very large scale. And, if a forum moderator is considering taking this post down, this is DEFINITELY feedback for you, so please leave it up. I do think this is worth a story by papers like the Wall Street Journal and New York Times. This is a new way of doing business. A business growing so big and dominating various industries that, to become competitive in new industries they are simply using their dominance from prior industries to buy up and destroy competition in new industries in order to reduce their barriers to entry and dominance in the new industries, not to mention, essentially buying data while destroying the products that customers were willing to give their data to and for. Perhaps I am misunderstanding what is happening here, but this is all quite how it seems. That is not supposed to be how economies and competitive markets work, at least, how I understand it. There has got to be someone at the top there watching what line they can cross before being accused of behaving like a monopoly - they may not be there yet, but they are definitely flirting with it…either way this behavior is not okay. I’m over the watch issue. I have cancelled my premium subscription and heading out to buy a Garmin, but this type of business practice continues to be something I find unsettling, at best.  I hope people will send letters to newspaper editors suggesting they look into the story.

[RRogers59]

They do not care! I will never purchase another Fitbit product again
Sent from my iPhone

[SunsetRunner]

I am also receiving every complaint the Fitbit users have written. I agree with your assessment. It’s a shame Google doesn’t appreciate how the old version of the Fitbit product was so appreciated by thousands of customers. The bottom line is always money. Greed is destroying everything in its path.

Moderator Edit: Personal info removed

[Advantent]

Agreed. Fitbit and all representatives have been mute on any corrections to
this horrible update (Sleep app).

Luckily, my Oura ring is on the way and I will never go back to Fitbit. It
wasn't that accurate anyway.

[rcfoulk]

As with the Sept 23 "update," the alterations to the sleep portion of the app improved nothing, actually tooking away usability and worse, valuable data.  Aside from taking a simple and clean interface away and replacing it with an unnecessarily busy graph, one of the most valuable aspects was the ability to easily scroll through prior day's detailed sleep graphs and data.  For the many of us who use this as a sleep monitoring tool, some even in conjunction with their doctors, this deficit renders the sleep portion pretty much useless unless as someone said a user does a screen capture for each day.  Yeah, that's a real step forward in usability.  The 30-day aggregation is pretty much useless for real sleep tracking.  After the intense negative response to the 9/23 insult I remain amazed that the development team never considered floating ideas like this by what is clearly an active user community before making such changes.  As I said about the 9/23 update, this update makes clear that those developing the application either don't use the product as part of their activity and health management or have a very peculiar way of approaching personal management.  At this point the application usability has eroded to almost the point of useless.  

[Advantent]

Using numbers of complaints, votes, reports of calls to support (re: Sleep
app dysfunctionality) .. Google (Fitbit) is doing NOTHING to fix this. Our
voices continue to be either ignored or at least unacknowledged.

Fitbit (Google) is admitting no error in this horrible change and seem
PERFECTLY happy with thousands of customer throwing their Fitbit in the
trash, replacing it with a non-Google solution (Garmin, Apple, Oura options)

[dancingbeloved]

The old Fitbit was way better! I could move the widgets around or remove them if I didn’t use them. The sleep profile had color that made it more pleasing to the eye, readable, and easier to decipher between the stages. I could also read the times that I woke up in the night. Please switch back to the old version so I can keep using my Fitbit!

[Chronicless]

Agreed, please go back to the previous sleep view and summaries. The new view does not communicate information in a clear way, and I miss the level of detail provided previously. I used to look at the app daily, but since the change I feel less inclined to use the app because with the changes I am less informed about my health.

[nah1873]

Hey folks, I've given up too. I'm going Garmin Lily 2. It took a bit of research for me to decide between a Garmin and the Oura, but I think either would be a great replacement for this trash update they've given us that ruined our previous version for sleep tracking. I feel ripped off since that's all I bought the Fitbit for last year, and it was significantly downgraded to the point that it's so awkward and tedious that it's unusable for its purpose.

Bye bye, Fitbit. Best of luck to the rest of you, and hope you get your Premium app charges back as I'm pursuing and figure out your next sleep tracker.

[Advantent]

in the new Sleep app, you also cannot drill into the Sleep detail.

I reverted my app to the prior [working] version (found a solution on
Facebook)

[CJinVA]

How do i stop getting emails of all these responses?  If I unsubscribe, does that only stop me getting responses to this thread, or to anything I do in the future?  At this point there are just too many responses saying the same thing.

[ShallyO]

Based on the emails I'm getting, it looks like you subscribe/unsubscribe based on topic: "You are receiving this email because a new message matches
your subscription topic."

[ldl01031]

Yep, I'm out of here too. I'm excited for my new Oura but it's nice to know that Garmin is getting some decent press. That gives me a good backup, if necessary. Apple is out for me. I'm not a fan of their ecosystem. And, of course, Fitbit ... at least from a sleep tracker point of view - 90% of the reason I use a tracker ... has seemingly slid off the map into an abyss of their own making. Oh well. Bye.

[RAD001]

I just want to say how disappointed I am in the current change to the Fitbit Application. I have been a user for about 10 years and have loved all the products up until a few weeks ago. The sleep is the biggest issue with everyone as well as myself, but i use all the features of the application. Please fix this!!!

[jtpryan]

You--->Feed-->little running man in the upper right-->Sleep

[TTruchan]

I totally agree.  The new graph looks horrible.

[Marykara]

The sleep app and its chart were great, why change it? It is now horrible! Please please change it back to the previous app version for the Sleep chart

[bevcat]

can't believe they messed up our sleep app on Fitbit!
please tell me what you found that's good for  monitoring sleep!Guess it's time for a change.
thanksPeace

[Marasaki]

I love Apple products, but the old version of sleep graphic/log was the ONLY reason I chose Fitbit over the Apple Watch. I researched many different apps and tried AW, too. The Fitbit sleep tracker was superior to any other app, so please bring it back.

[BarrieC]

The weekly sleep score was one of the most useful records to know and has been missing for the last 3 weeks.  Furthermore, we have have other sleep but is not attached to any previous sleep.  The old system worked perfectly.  The old adage is if it ain't broke don't it.  Keep life simple and allow prductive to increase.

[Curlyhair]

The old sleep chart was a bit vague but at least the eye could parse it. The new chart is a bunch of unreadable dots.

[AliYar]

I do NOT like the updated sleep summary. It is difficult to read with the text overlapping into the graphic. I also used to be able to click on the graphic to see the actual time periods with specific times in each stage. It appears I'm not the only one who feels this way. Do you even get customer feedback for these types of changes? If not, start!