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Google support is AWFUL>

Status: New Submitted by on ‎08-18-2025 15:30
4 Comments (4 New)
Fitbit products have never been the most durable but their support and warranty were phenomenal. Since Google bought the company, the support is terrible. I logged a case about my fitbit not syncing. After spending an hour with the support tech, the device was non-functional. Since, I get no help and no commitment as to when I might get help.
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4 Comments
Tissa
First Steps
‎08-19-2025 10:30
‎08-19-2025 10:30

Fitbit Tracker 5 has not been a pleasant experience. Does not hold a charge for a long time. I tried all the steps given on the site re troubleshooting. It did not improve. Help desk admitted that they found it was draining down to 3% but are not willing to provide a replacement. Since it is not due to misuse,  and the problem is due to a product flaw, I feel the company should provide a more satisfactory solution. We have purchased several Fitbits for the family, but we will no longer purchase any product from this line

FirstAdam
First Steps
‎08-19-2025 12:09
‎08-19-2025 12:09

Same.  I have a charge 5 that a few months ago, suddenly would just die and turn off, even with a charged battery.  Throughout the forums there were a ton of other people with the same issue after some update.  I reached out to support and all I got was a code for 35% off a new Fitbit.  Why would I buy a new one when some random update can just make it useless again?  The appropriate response would be "We are aware of this issue that has been reported after this update. Our team is aware of it and working on fixing it through another update.  We expect to have it resolved within [Reasonable Timeframe]."  Was also really disappointed with the lack of support.

CanadaDad
First Steps
‎08-19-2025 14:02
‎08-19-2025 14:02

My charge 6 used to last over a week between charges.  Lately, it's suddenly down to a few days.  I'm so sick of planned obsolescence. I see that Apple is now offering support to people who want to repair their own devices.  Over the years, I've bought 4 phones from Google.  If they don't improve, there won't be a fifth.

Chelsea92
First Steps
yesterday
yesterday

100% true they just give you the run around trying to figure out why my device stops syncing every so often telling me a generic answer which is not cool at all! They should be explaining to me on how to fix the problem but they won't!! 😞

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