Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[Bill_209]

The dashboard is a very valuable tool for people with disabilities to use with their fitness trackers.  That alone should be reason enough to keep the dashboard up and running.

Many Users also have at least 10 years of data and time invested in the dashboard and menu management using the app is reportedly next to impossible to do, so why invest a lot of time and money to improve the app enough to even come close to working as well as the dashboard, when the dashboard is working great, with minimal bugs, already?

[SMarlo]

I totally agree with the others on this! Bring back the website dashboard. Why would you do that? I would think that you would consider polling FitBit user before making these kind of changes.

[NostalgicNomad]

I am 76 years old and only use a cell phone for talking only. Due to age fingers and eyes do not work well together on something as small as a cell phone.  I love my 27-inch screen for working and viewing.

Before Fitbit, I used a spreadsheet to track calories, food, vitamins, weight, and activity for calories burned. the spreadsheet information was based upon time spent performing the activity like vacuuming, mowing, walking the dog, or even taking a shower. When I purchased my Fitbit watch, I started moving food data from my spreadsheet onto fitbit.com. But since fitbit.com com is going away like the 8 track or VHS tapes, I guess I will have to reactivate my Excel spreadsheet. I am getting too old and tired of this constant change to get me to spend more money.

[PeterJohnny88]

Please bring back the online dashboard for Fitbit! It is not only easier to log weight, food, and water, but also is much easier to view exercises stats in. The online dashboard provides more information than the app, such as showing the most steps you've done in a day and your record miles in a day. I was extremely disappointed when I found out the dashboard was being removed, and I hope Fitbit reconsiders. At the very least, please make the Fitbit dashboard available in the app that can be downloaded to browsers. Thank you. (PLEASE PLEASE PLEASE)

[dstormys]

PUT THE DASHBOARD BACK ON MY LAPTOP.. it is NOT EASIER to do it on my phone. You may be saving pennies but will be losing paying customers. I cannot see all my options and look at all I've done in one area on my phone... screen too small. PUT IT BACK

[Senseiande]

Yet another corporation that is forcing people to have and use a phone or nothing. Not everyone has or uses a phone.

For people with poor eyesight, disabilities or simply like laptop interaction here we have another company that doesn't care what you want or need.

I for one hate cell phones... Navigating them with severe hand arthritis and big fingers make it very hard to navigate. But Fitbit doesn't care...

So, time to look for a company that does. I don't say this lightly as I have been using the laptop to track my health and progress for a very long time.

Thanks again Fitbit for not caring about customers that bought your product....

[rehanabox]

I totally agree.  i love the dashboard - it is the main reason I use fitbit over other apps. if it goes I will likeluy stop using fitbit.

this is a decision that ignores what users want

[KBenjamin]

@Senseiande if you find such a company, please let me know. I will follow because I too rely on the laptop website and struggle with the app.

[OF]

Totally agree. This is discrimination against older users and users with disabilities. I work from home and have Fitbit open on my desktop in the background and glance at it from time. I certainly can't see any detail on the watch and i hardly ever use the phone as it is too difficult. Besides continually unlocking and searching through another device to open the app is extremely inconvenient anyway. I recently got my 10year anniversary badge and if we are going to have reduced functionality I will certainly be exploring other options.

[OF]

Totally agree - the phone is unusable for those with accessibility issues and poor eyesight. The browser dashboard is far superior in many ways

[OF]

Totally agree - it is one of the key features that I use and the phone is impossible!

[gehoeflinger]

Your removal of the dashboard from the web is a revelation of your contempt for your users. You won't put the same features on the phone app, but SCREW the users that use them. When the 6 months go off, I'll quit the Expensive upgrade version and only look at the stats about once a day. I used GARMOON for over five years before getting a Pixel watch—a much better experience with GARMIN. For one, I could input exercise directly into the stats. I water walk in the morning, and the watch doesn't register this hours-long activity. I thought the attitude before with Fitbit was screw the user, and you have just confirmed that is still the attitude!

[daveo555]

 I agree.  I use the browser dashboard every day.  I use it to rename activities that the Fitbit has auto-named.  You can't do that with the app.

[mscatz_9]

Yes, PLEASE keep the web dashboard as I can't work on that tiny phone app.  It's way too small.

[DarrellS]

Yes - keep the computer dashboard option.  Another STUPID move by Google since taking over Fitbit.

[hrafnkel]

Please bring back the PC Dashboard. The Android App is so totally bad I need the Dashboard to understand my data.

[cybermom999]

I am noticing that many people are unhappy that you are discontinuing the web browser.  Have say that I agree with them.  Like many older people using the app on a cell phone is too difficult.  I spend many hours on my computer and keep the fitbit website open which makes it easy to glance at my stats throughout the day and also make it very easy to log food.  Using the app on the phone is not only inconvenient but is harder to see on such a small screen, not only that but typing with one finger takes forever.  I can type 80 to 100 wpm on a keyboard, can't hardly do that on a phone.  I also thought maybe I could put the app on my tablet, but guess what?  I own a Kindle Fire and the Fitbit app is not available on it.  My husband has recently shown an interest in getting a fitbit, but he is in his 70's and still uses an old flip phone so guess he won't be buying a fitbit now.  I beg you to please reconsider keeping the web browser as it is so much more convenient for many people who have a hard time using a phone based app, those who are visually impaired, etc. Thank you for your consideration.

[rehanabox]

I am quite adept with my iphone an big fan of my apple watch but neither supplants the benefits of the Fitbit Dashboard which I love and use daily.

i am now exploring other options. i may move to garmin but interested in views on the best alternative.

goodbye fitbit - the last 10 years have been great but you have lost me.

[wgieske]

Significant features in the browser dashboard ARE NOT present in the Fitbit app. Put another way, the Fitbit app is not a complete replacement of the browser dashboard. Examples are included in the attached file.

Fitbit Feedback.pdf ‏60 KB

[InsomniacYes]

Apparently a post of mine was deleted or moved here as a comment, which was a little bit confusing to me.

As an update on this general topic, I have just finished opening a ticket with Google's accessibility/disability support.  I guess it is being called a feature request, sort of like what they do here.  Maybe some others would also like to do this.  [Just a thought.]

If so, you can go here: https://about.google/belonging/disability-inclusion/product-accessibility/  There is a link to contact disability support.  I used the chat option, using my computer.

[mmitch319]

 I am not happy that I will no longer be able to view the dashboard on my computer - I am elderly, an...

[tc24go]

Longtime Fitbit user, I've had over 8 fitbit devices.  Owned 3 Charge 4's, stopped upgrading when they dropped the altimeter.  I've been considering moving to a watch. If the browser Dashboard goes away, I'll be looking elsewhere.

[KBenjamin]

 @InsomniacYes per your advice, sent feedback to Google Disability Support at https://support.google.com/accessibility.

[InsomniacYes]

@KBenjamin, I have a case number, so I  think they do have concern about my accessibility issue.  I just took a look at that watch, and it appears that it is also limited to a phone app?  There are some people on reddit and a blogger who say the watch is identical to one sold on Aliexpress and in real life doesn't work too well.

It appears to me that Garmin does have a way to share the data between a mobile phone and a computer.

[hrafnkel]

Fitbit (Google) may be breaking the E.U. directive "The Web Accessibility Directive" as found at the following link https://digital-strategy.ec.europa.eu/en/policies/web-accessibility