Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[vjmoody]

This link worked great until this morning. Now, it takes me to the dashboard, which is USELESS!!!! Why am I paying for a Premium subscription when it's not providing me with what I need?

[Totalrockstar]

I have been primarily using the web because food logging and viewing historical data is easier, and using the app is difficult for people with aging eyesight. As a 10-year FitBit customer, the cancelation of the web interface is the tipping point to move to an Apple Watch. I just wish could take MY data with me.

[gworrel]

I want to add my request to restore the fitbit desktop version. I use both and definitely like to review on the desktop bigger screen. There is no way that a phone app can have the same functionality as a large screen desktop version. 

For those who are using Fitbit for food tracking, I suggest checking out cronometer which is a food tracking and biometric tracking app that I have been using for over 10 years. It will import Fitbit data automatically and they have a well-supported desktop app. 

[Ebeth1233]

I am leaving Fitbit after 12 yrs. because of this. 

Anyone have any suggestions as to where to go?

I personally prefer one that can be a clip as the wrist watches or apps are NOT accurate. I have the google watch and the Fitbit inspire which I made into a clip. The difference is HUGE. Your arm moves more or not at all if you are on a treadmill reading like I do. So would prefer a clip. 

Also looking to replace the google watch because the battery SUCKS!! But I need it to work with my google pixel phone where I can answer it and reply to texts.

[LJNeale]

Thanks for the recommendation of the Garmin. I’ve been trying to find another option with a good website. After 14 years, I’m saying bye bye to Fitbit.

[LavaLOL]

We need the browser-based dashboard too!

Teen has health issues--low blood pressure condition. When she's relatively dehydrated, her HR goes above 120 bpm too often when she's NOT exercising. As I said, she's a teen, so I still need to track and help her learn so that she doesn't get into bad situations (faint) when she out being independent.

Further, your export data doesn't capture daily heart rate history. How can I use this with her doctors now? She failed using the doctor's heart rate monitor due to allergy to adhesives. Thus, this less accurate FitBit actually helps because she can tolerate it on her wrist!

I need the browser dashboard because it's also easier for me to read than the tiny screen on an app...and I understand her desire for privacy on her phone. She doesn't want me to have free access to her phone.

Separately, I'd like a setting for the FitBit to beep if she hasn't worn it in X hours and beep only between morning and evening (not middle of the night). That is, beep as a reminder to put it on.

[mkoerdt]

I was a Garmin user for a very long time and the only reason I moved to fitbit was because my husband got one and decided to give it a try.  I have a Garmin Forerunner 230 that I got back in 2017 that still works like a charm and (without using the GPS) keeps charge for up to 3 weeks.  I also have a vivosport from 2019, that used when Forerunner was charging or when needed something smaller (battery life about 2 weeks).  My experience with Garmin has been fantastic, they are a bit pricey, but they are built to last many years.  I just canceled my fitbit premiun susbcription and going back to Garmin, which I should have not left in the first place.  Thanks Google for helping me realize my mistake!

[fetting2]

Adding my voice here, not that I expect it to be heard.  I used the web interface almost exclusively, and I absolutely hate this decision.  The simple truth is that I strongly prefer desktop experiences in general, and that isn't going to change.  If the entire point is to integrate health information into our lives, wouldn't it stand to reason that making it available on your paying user's platform of choice is part and parcel to the intention of the entire product?

Dumbfounding decision, even worse than removing the altimeter.  I regret buying the Charge 6 now.  Time for a new tracker... I'm going shopping today.

[twoguns365]

Getting rid of the web app is absolutely a terrible move. To be honest, it's making me rethink using fitbit as my main and only tracker. Might have to check out MapMyRun or something like that. For us older folks, this was so much easier. 

This was a bad idea that could hurt in the long run.

[BobVillaVA]

I need screen real-estate and a keyboard for certain tasks, like managing my food intake.  Adding new foods and searching for existing food items is extremely difficult on a phone-app. Bring back the web-interface!!!!

[leoj]

I tell everyone to forget fit bit as a product. At age 90 I cannot see my phone to get the data. Fit Bit is now useless to me.

[Dave_3_dogs]

Bring back the dashboard for PC now. Has google not got enough money already without trying to save a few bob by dropping this extremely popular and useful feature?

[leoj]

Looking at all of the comments, I am sure comments are a waste of time with you, but does anyone need a scale????

[dfits]

I don't think Google is going to help you here. In interest of time I think you need to login to the app on your own phone instead of hers or get a burner phone for it. 

You could use the API to pull the data

https://dev.fitbit.com/build/reference/web-api/heartrate-timeseries

[uicjeff]

Totally agree with most of the comments here.  I use the web app exclusivity.  Not willing to pay for the app, this will be enough to move me out of the Fitbit eco system. 

[IAC16]

Add my name to the list of dissatisfied Fitbit customers. ☹️
Please reinstall the computer-based Fitbit dashboard. It was really a pleasure to use!

It is doubtful I will purchase a Fitbit in the future - it seems there will be minimal support going forward, based on the termination of a popular and useful user interface. Bummer!

[nickellys]

Time to vote with my feet, I'll buy another watch. I may not get the dashboard look, but I will have shown my displeasure effectively.

[centerofmpls]

The "Your weekly progress report from Fitbit!" email still has a button to link to the web dashboard, which no longer exists. Does anyone at Google know what they are doing with Fitbit?

[leoj]

I am 90 years old and and use fit bit to follow my health. I cannot use the phone size now available. The resting heart rate prompted a pace maker. What you have done to us is driving us to another provider.

[leoj]

Want to buy a Scale.?

[lchitnis]

This decision makes Fitbit a very mediocre and substandard tool for fitness. Let me explain.

Arguably, eighty percent of getting healthy is food. If this is the case, imagine how many of us meal prep. We cannot create custom meals anymore due to the mobile app not allowing this function. Previously, in order for me to create a custom meal from my prep, I would previously log all the items of, say, a crockpot of food onto the desktop food area, and then create a new meal by logging the totaled macros and labeling it as one (giant) meal. I was then able to calculate my calories per meal by simply dividing that giant meal by the number of days the food would last. So, if a crockpot of food was around 3,000 calories, and it lasted for 5 days, then that would equal 5 individual meals at 600 calories each. In the food dashboard I'd simply then put what I had for lunch as the crockpot meal, and type in 1/6 as the amount. Although this was an awkward and tiring workaround, it was at least doable without me having to leave the desktop app. You cannot do any of this on the mobile app.

Now I have to do this awkward dance of going to other tools, like MyFitnessPal, which negates the entire use of Fitbit. I mean, it renders my use of Fitbit null and void. There are those of us who are young who also don't want to see the desktop dashboard go away. I hate using my thumbs in a hunt and peck manner on my tiny phone screen only to log approximations of what I'm eating from the limited lists in the drop downs.

Also, the crappy denominations (7/8, etc.) are not precise enough for those of us on a cut. If all of your food and snacks are off by 20 to 30 calories, imagine being off by 100 or more calories per day. Over the course of a month, that's 3,000 -- almost a pound.

Simply unacceptable to be this inaccurate, difficult to use, missing functions, and ultimately, a completely useless technology at this point. 

[Jetpower]

Google cares only about one thing:  Expansion and the capital it will attract.  They've had a free ride since inception, moving too fast and breaking too many things for what is now decades with absolutely ZERO constraints while, on the other side of the pond, EU regulates their behavior, holds them accountable and protects citizens from companies (including Amazon and Microsoft here) that continuously, flagrantly and shamelessly violate privacy and antitrust laws as long as they can get away with it.

In contrast, U.S. Congress is so caught up in its Reagan laissez faire non-approach to regulating monopolistic giants that - under the best of circumstances (and in this year's elections, we have a choice between survival and demise), they can't even manage to hold anti-trust or consumer privacy hearings, much less pass one whit of legislation to stop the behemoths from accelerating to destruction of the species with their exponentially energy-consuming AI server farms.

The only good news is summarized in an early 1960s pop hit, about a successful breakup of an unbalanced and, ultimately, destructive relationship.  It reminds me that I need to check my Ironman watch for batteries.  The kicker line is below:

"Got along without you before I met you, gonna get along without you now."

[kaynelvb]

Whether it is Fitbit or Google that is doing this, I agree with everyone else here.  I am definitely looking for another way of tracking myself.  I find it very hard to use only the phone app, and definitely need the computer app as well.  I don't care how inconvenient it might be for Fitbit/Google, but it is vastly more inconvenient for the users.  There are things that can be done with the computer app that cannot be done with the phone app.  I feel that Fitbit/Google must feel that it is too powerful to provide decent service to their customers, and that service is no longer needed.  I am looking for another way of doing this.  I will be checking out someone else who is willing to provide decent, dependable, courteous customer service, and someone who listens to their customers. 

[C1rce]

I also agree.  I have been creating meals on the web app on my laptop and had over a year's worth of meals.  Now I can only add their limited range on the app.  I went on holiday and came home to find the web app was no longer.  Not happy!  Put it back....

[slapham]

I go to the Y every morning - I use a treadmill but don't just walk, I am on a 10or 11 incline, therefore burning MORE calories and I CAN"T log it on this app!!!!!!!!!!!!!! I want the site back.