Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[bednodn]

I have used fitbit for the last 5 years. I use fitbit maps to view walks on my computer esp. on vacation. Viewing maps on iPhone is just not practical. I really like looking at my recent 8 mile walk through Berlin, Germany. But not any more. Google owns fitbit, c'mon people, do the right thing. This sounds like some bogus licensing sh*t. Where sho

[nickellys]

When companies do not value their customers, people should vote with their feet.

[bednodn]

Definitely, bring back the dashboard.

I use the maps to view vacation treks through cities.  Viewing the map on an iPhone just does not work for me.

[DJ98]

Clearly they haven't considered the many reasons people prefer the website.  For anyone who is visually impaired changing to a different tracker will be necessary. I've had a FitBit for ten years and am not looking forward to changing to a different device.

[svwguy]

After 5 fitbit purchases over the last decade, I won't buy another.  Sorry Fitbit, the App is a very poor substitute in regards to food entry.  That was the only reason why I stuck with fitbit for so long.  Hasta La vista

[Bill_209]

Fitbit legal statement:

"Unless otherwise specified, Fitbit products and services are not a medical devices, and are not intended to diagnose, treat, cure or prevent any disease. With regard to accuracy, Fitbit has developed products and services to track certain wellness information as accurately as reasonably possible. The accuracy of Fitbit’s products and services is not intended to be equivalent to medical devices or scientific measurement devices."

[equinox2013]

my logs are completely useless. I can't  make new entries and can't access my history.

[equinox2013]

me too. unfortunately I am being forced to look elsewhere

[SunsetRunner]

Aye … but what’s the point of a device that tracks physical activity like running etc to the granularity of 1 second, but has an app that shows only in minutes

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[Raveshaw]

Only recently purchased a fitbit and I absolutely would not have had I known beforehand you would force me to spend even more time on my phone. I don't understand why you'd remove it, it's such a light lift and antithetical to the entire premise of your product.

[Jbauch]

I agree!  What the neck happened to the dashboard on the pc?  I have poor eyesight, as well, and I much prefer the dashboard on my pc, but now I can't bring it up at all.  Of course, I do use the app on my phone, but I'm very disappointed in the lack of dashboard access from my pc.  I'm definitely not as satisfied with the product as I once was.  Are you guys trying to save a buck or two, or what?

[smorti]

Excellent advice!

[CursedUn]

@catdav

"My problem is that I have not found any substitute watch that syncs with my computers, so I am reduced to recording the important information using pencil and paper and that makes me very cranky."

Use MyFitnessPal. It is a far better interface for logging food and water than the Fitibit dashboard ever was. It syncs with Fitbit, and you can continue to log your exercise on the Fitbit app (pathetic though it is).

[malangali]

I followed the suggestion someone made when I posted in this thread two weeks ago, to contact their disability support, regarding the difficulty using the Android app with my visual impairment, and had a chat with a real person who promised to escalate. Since then, radio silence.

To follow up, I have a YouTube channel (@pirateprofessor, please visit and subscribe!), and I'd like to make a short video about Google cancelling the service that they advertised when we bought our Fitbits. I'm hoping someone reading this would be interested in telling their experience for the video? You would need a webcam and comfort with something like Zoom, and a little patience while we make sure the video and audio are working correctly on both ends. 

If you're willing, please reply to this email and let me know the best way to contact you for further discussion. If you check out the "about" page on my YouTube channel, you'll hopefully feel secure knowing that I'm not trying to spam you or scam you.

[Sheilacatmom]

No Windows support makes it far more difficult to enter data.  FitBit will be losing my business as well if this is not an option.

[Aerostar65]

I have to say that I am looking for different alternatives since the computer website has been axed. I can no longer add my food in the usual, convenient way. It's bad enough that I can no longer sync anything with MyFitness Pal, but now, not being able to do anything on my laptop makes me seriously think about jumping ship. Anyone know of a god brand that also has a decent website for managing ones progress?

[bednodn]

I completely agree. Not having a computer interface makes zero sense. Showing a 20 mile bike ride with my phone goes nowhere with my wife, but on a computer screen, she can see the details.

[Hotcommauddity]

I second this emotion! The App has never been user friendly so I did all of my logging through the online Dashboard. The online Dashboard was also much easier to read and we had the ability to see drill-down details, which made it superior. As many have mentioned, the Dashboard was optimal for the vision impaired. The App also "forces" everyone to have a smartphone.  Guess the solution is for Google/Fitbit to no longer have access to my fitness/health data...

[CursedUn]

@malangali  I can't do the video with you, I'm sorry, but I look forward to watching it once you're ready to show it. Please let us know here. It's a great idea. Good luck!

[BecRay]

I had to stop using my Fitbit because the dashboard is no longer available. I don't bother to wear it because the other apps that connect to Fitbit just don't give me all the details I need so there's no use in keeping it on my wrist as a reminder of what a waste of money it was in the end.  I'm tracking my food and just not bothering with the rest until I get a Garmin.

[BecRay]

@malangali I'm sorry I can't do video but I did just sub to your YT in hopes to see the vid once it's up there. I had no success with the disability support. They seemed more focused on the fact that voice input functions in the app rather than acknowledging how extremely difficult it is to navigate and input data using voice on a tiny screen. I hope you have better luck.

[Jetpower]

And now I've come to find that, since Fitbit pulled the web interface, it no longer sends email that the Fitbit battery is low.  It was just dumb luck that I happened to see the red light blink this evening.  

The relevant setting - available now solely in the mobile interface - does report that it should send the email.  I'll toggle it off, restart the phone and toggle it back on to see whether some datum in the backend just needed a nudge.  

I plan to report back presently as to whether the reset resolved this one issue among many.

[JackHenry]

Removal, by stealth, of the web-based Dashboard in Fitbit after the rapacious Google bought it, is the worst form of customer abuse. Years of painstaking data entry, since 2013, is now unuseable and worthless. The alternative path, data entry of food into a phone app is absurdly awkward. The best system Fitbit ever had in its original iteration, when it had a plug-in USB dongle. Fitbit's stupid and pointless innovations went downhill from there with each change. Now this is the pits. I regret buying the Charge 6 forcing me to join the rapacious and unprincipled Google, and so must a lot of other people regret the "update" to Google, because the product is tanking; it (Charge 6) is now being discounted 75% from its price a month ago. Fitbit will die because there are better products out there and the only reason people are still buying it is because of its legacy antecedents. Now that you have trashed the Fitbit customer base, you will suffer the consequences, Google. mark my words.

[LT15]

Can you export your foods and meals to MFP ?

Sent from my iPad

[ScubaBuddy]

This exclusionary decision on the part of Google has turned me into an EX-fitbit user. I hope they reconsider, but I don't have much hope ... and I'm not even sure how I would learn of that occurrence.