Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[Jenn25]

Another thing I hate about the app is that it doesn't let me change my workout names to ones I have not used before. I was only able to do this on the web dashboard. What is the point if all my workouts are called Workout and I can't indicate what Fitbit Premium or online class I did that day?!

[Dodg]

Ditto!

[VNeill]

Everyone out

[Graham20]

I will keep this very simple so those that have made the business decision to remove a large part of the product offering:

1) This change has been imposed. Did you consult me? When bought my third (and now last) Fitbit, part of the reason I bought it was for the Dashboard.

2) I will not use the phone app. - I prefer to use the larger laptop screen

3) I think that you have treated your customers badly and with disdain. So when my device packs up I will not be choosing Fitbit again. So you will have lost a customer who might have used your product for the next twenty/thirty years.

4) I do hope that Fitbit identify and measure the lost revenue from this awful decision and compare that to the cost of providing a reasonable if not world class website.

[Akhuilon]

Whichever rocket scientist designed the mobile app clearly has an iPhone and does not use a Fitbit device.
Please bring back the web dashboard and the previous sleep charting. I've been Fitbit user since it's conception and since Google took over, its all-around performance has decreased. Likely an attempt to sell more Pixel devices.

[SDHarrell]

Don't waste time trying to get google to change - they won't listen. All they had to do was keep supporting the fitbit desktop - no effort to do that. But, powered by their greed, they push everything to their android phones (which is a 'kludge' o/s at best) - they have been forcing web developers to make their sites fit on android vs. desktop for years. Sure, we all want to quickly look something-up on our phones (creating the demand that screwgoogle cites) but that does not mean that the desktop should be replaced. Check out the garmin 'vivosmart 5' very similar to the fitbit and with a great desktop site. Garmin users have lots more information and the data granularity we use to have. We knew screwgoogle would ruin fitbit, what's surprising is they waited this long.

[vjmoody]

This link worked great until this morning. Now, it takes me to the dashboard, which is USELESS!!!! Why am I paying for a Premium subscription when it's not providing me with what I need?

[Totalrockstar]

I have been primarily using the web because food logging and viewing historical data is easier, and using the app is difficult for people with aging eyesight. As a 10-year FitBit customer, the cancelation of the web interface is the tipping point to move to an Apple Watch. I just wish could take MY data with me.

[gworrel]

I want to add my request to restore the fitbit desktop version. I use both and definitely like to review on the desktop bigger screen. There is no way that a phone app can have the same functionality as a large screen desktop version. 

For those who are using Fitbit for food tracking, I suggest checking out cronometer which is a food tracking and biometric tracking app that I have been using for over 10 years. It will import Fitbit data automatically and they have a well-supported desktop app. 

[Ebeth1233]

I am leaving Fitbit after 12 yrs. because of this. 

Anyone have any suggestions as to where to go?

I personally prefer one that can be a clip as the wrist watches or apps are NOT accurate. I have the google watch and the Fitbit inspire which I made into a clip. The difference is HUGE. Your arm moves more or not at all if you are on a treadmill reading like I do. So would prefer a clip. 

Also looking to replace the google watch because the battery SUCKS!! But I need it to work with my google pixel phone where I can answer it and reply to texts.

[LJNeale]

Thanks for the recommendation of the Garmin. I’ve been trying to find another option with a good website. After 14 years, I’m saying bye bye to Fitbit.

[LavaLOL]

We need the browser-based dashboard too!

Teen has health issues--low blood pressure condition. When she's relatively dehydrated, her HR goes above 120 bpm too often when she's NOT exercising. As I said, she's a teen, so I still need to track and help her learn so that she doesn't get into bad situations (faint) when she out being independent.

Further, your export data doesn't capture daily heart rate history. How can I use this with her doctors now? She failed using the doctor's heart rate monitor due to allergy to adhesives. Thus, this less accurate FitBit actually helps because she can tolerate it on her wrist!

I need the browser dashboard because it's also easier for me to read than the tiny screen on an app...and I understand her desire for privacy on her phone. She doesn't want me to have free access to her phone.

Separately, I'd like a setting for the FitBit to beep if she hasn't worn it in X hours and beep only between morning and evening (not middle of the night). That is, beep as a reminder to put it on.

[mkoerdt]

I was a Garmin user for a very long time and the only reason I moved to fitbit was because my husband got one and decided to give it a try.  I have a Garmin Forerunner 230 that I got back in 2017 that still works like a charm and (without using the GPS) keeps charge for up to 3 weeks.  I also have a vivosport from 2019, that used when Forerunner was charging or when needed something smaller (battery life about 2 weeks).  My experience with Garmin has been fantastic, they are a bit pricey, but they are built to last many years.  I just canceled my fitbit premiun susbcription and going back to Garmin, which I should have not left in the first place.  Thanks Google for helping me realize my mistake!

[fetting2]

Adding my voice here, not that I expect it to be heard.  I used the web interface almost exclusively, and I absolutely hate this decision.  The simple truth is that I strongly prefer desktop experiences in general, and that isn't going to change.  If the entire point is to integrate health information into our lives, wouldn't it stand to reason that making it available on your paying user's platform of choice is part and parcel to the intention of the entire product?

Dumbfounding decision, even worse than removing the altimeter.  I regret buying the Charge 6 now.  Time for a new tracker... I'm going shopping today.

[twoguns365]

Getting rid of the web app is absolutely a terrible move. To be honest, it's making me rethink using fitbit as my main and only tracker. Might have to check out MapMyRun or something like that. For us older folks, this was so much easier. 

This was a bad idea that could hurt in the long run.

[BobVillaVA]

I need screen real-estate and a keyboard for certain tasks, like managing my food intake.  Adding new foods and searching for existing food items is extremely difficult on a phone-app. Bring back the web-interface!!!!

[leoj]

I tell everyone to forget fit bit as a product. At age 90 I cannot see my phone to get the data. Fit Bit is now useless to me.

[Dave_3_dogs]

Bring back the dashboard for PC now. Has google not got enough money already without trying to save a few bob by dropping this extremely popular and useful feature?

[leoj]

Looking at all of the comments, I am sure comments are a waste of time with you, but does anyone need a scale????

[dfits]

I don't think Google is going to help you here. In interest of time I think you need to login to the app on your own phone instead of hers or get a burner phone for it. 

You could use the API to pull the data

https://dev.fitbit.com/build/reference/web-api/heartrate-timeseries

[uicjeff]

Totally agree with most of the comments here.  I use the web app exclusivity.  Not willing to pay for the app, this will be enough to move me out of the Fitbit eco system. 

[IAC16]

Add my name to the list of dissatisfied Fitbit customers. ☹️
Please reinstall the computer-based Fitbit dashboard. It was really a pleasure to use!

It is doubtful I will purchase a Fitbit in the future - it seems there will be minimal support going forward, based on the termination of a popular and useful user interface. Bummer!

[nickellys]

Time to vote with my feet, I'll buy another watch. I may not get the dashboard look, but I will have shown my displeasure effectively.

[centerofmpls]

The "Your weekly progress report from Fitbit!" email still has a button to link to the web dashboard, which no longer exists. Does anyone at Google know what they are doing with Fitbit?

[leoj]

I am 90 years old and and use fit bit to follow my health. I cannot use the phone size now available. The resting heart rate prompted a pace maker. What you have done to us is driving us to another provider.