Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[SMarlo]

Well said! Nowhere in here has there been any explanation of why this
decision was made. Like others have said, right now my FitBit sense2 is
just an expensive watch. I too am considering looking at other options. My
guess is that they are trying to destroy FitBit and thus eliminate
competition for their own fitness watch.

[francesemily]

Yes, at 78 I am very familiar with my computer and can type quickly on my keyboard. The phone, on the other hand, is incredibly tedious to enter data on and to navigate. Everything is very small and difficult to see, and I don't know how to move around it and find things. It is like a confusing brain-teaser, frustrating and exhausting to work with.

Learning an entirely new skill at my age is actually a fairly big undertaking, and it seems so unnecessary.

What possible benefit can it be to your users to have LESS options rather than more? Is this a marketing decision? Whatever the reasons behind it, I suspect it was made by people who are young, have excellent eyesight and coordination, and are extremely smart-phone-savvy, not by real-life, more set-in-their-ways, sometimes-clumsy-or-clueless, arthritic, near-sighted, forgetful seniors, who rely on routine and familiar procedures, and need fitness as much or more than young people.

I think removing access to the Dashboard on the computer was a misguided decision, and I hope you will reconsider.

[butchz]

You are correct. That is what they are doing, Just everyone remember when
looking for a new Smartwatch don't buy Google also. Don't use Google as a
search engine. Tell a friend to drop Google or Fitbit



Have good Day

[butchz]

That is my point. They never told anyone by Ads or small print that your
Fitbit would be useless and nothing more then a watch. We all know these
types of decisions are made in years not days.



Have nice day

[wambajamba]

i use the web dashboard daily, i am not with a phone all the time and i dont like using the phone. also the phone app doesnt have what i like most that is the weekly look of status of steps taken, on the app you only see one day at a time and not the whole week, please bring back the web app

[PD102]

I haven't used Google in about ten years. I personally use DuckDuckGo, as do my friends. During the last eclipse I saw pictures taken with a Google phone that were outstanding and the young man didn't use any special equipment, just snapped the photos. I'm not going to buy a Google phone just to take pics, though. 

"Don’t just teach your children to read. Teach them toquestion what they read. Teach them to question everything." ~ George Carlin

Moderator Edit: Formatting

[catdav]

Will the fit bit sense 2 link to the computer?


Sent from Outlook<>

[gehoeflinger]

They won't they don't care it would cost money to service an older
demographic, their attitude is. Just die already. I'm 71 and i bought a
pixel 2 watch . The google fit app makes the phone fitbit look great,
imagine how bad that is,

[RSouthards]

Taking away the webUI dashboard was a completely senseless move.  You just knocked out half of your demographics of people who have disabilities.  I've been a Fitbit user for years, most recent device being a pixel watch 2.  I personally do not like the app interface - it is not as intuitive as the webUI dashboard and its difficult to do things I'm used to doing online.  Maybe someone needs to contact the American with Disabilities Act?

Bring back the WebUI dashboard.

[LJNeale]

Has anyone heard from Fitbit about the website?

L

[PD102]

The thing to remember is that it was a purely business decision. Buy out and eventually do away with it so that is someone wants to continue tracking they either have to buy yours or go to someone like Garmin or Vital Fit, or even Apple. Do away with your competition, oldest principle in the business world. But while I understand the motivation, if the Google device is worse than the Fitbit device, then why not improve on the Fitbit and keep it going? Cut your losses and keep your customers.

"Don’t just teach your children to read. Teach them toquestion what they read. Teach them to question everything." ~ George Carlin

Moderator Edit: Formatting

[PD102]

Fitbit is now Google, so don't expect anything from them.


"Don’t just teach your children to read. Teach them toquestion what they read. Teach them to question everything." ~ George Carlin

Moderator Edit: Formatting

[butchz]

No They don't care!!!

[josekreif]

I think it would be tremendously helpful if our Fitbit stats could be viewed from a webpage. Imagine logging into my a page such as my.fitbit.com, and you could see your steps taken, calories burned, hours slept. Sort of like how you can with Garmin. Photo attached to give an example

delCleanShot-2022-06-19-at-07.57.18@2x.png ‏1420 KB

[smorti]

Changes to Fitbit, or any product, should be positive improvements, not deterioration of capabilities or value. How many millions of us prefer to work on a larger screen than a phone? I find it more efficient, productive, easy and valuable to be able to have a greater view of information. I trusted Fitbit with my information, I used it daily, and I enjoyed seeing the charts and graphs of data that was important to me. Eliminating the web dashboard has taken all of this away from me. I am very disappointed with, and angry at, Google for this arbitrary and punishing tactic aimed at increasing phone use. Shame on you.

[peggy8080]

Now that you mention it, since fitbit has now been taken over by Google, Google also took away the timeline for maps online which had made a lot of people also upset. They clearly don't care about their customers

[RoadWorkAhead]

71 year old. Phone app is not a suitable product. Turn the web dashboard back on.

[PD102]

It's Google's way of saying, "Buy Google!"









"Don’t just teach your children to read. Teach them toquestion what they read. Teach them to question everything." ~ George Carlin

[josekreif]

@JEGL 

There is absolutely a need to switch devices. Why should we continue to give Google our money when they continuously ignore us and degrade their service? They ruined the sleep charts, they removed the Web Dashboard, they cut the customer service department.... Google doesn't care about us.

[hatteras2424]

Couldn't have said it better. I went to great lengths to break down all of
the ingredients in my wife's great meals (around 50) in minute detail so I
would only have to hit one button to accurately enter my caloric intake.
Did this for over 10 years. The meals did NOT transfer over to the "new
app". Never will I use fitbit again. Somewhere, someone made this
decision. Question. What were they thinking?

[peggy8080]

I also noticed that about the sleep graph. Isn't readable anymore

[smorti]

Wow, "hatteras", that's a huge loss. I'm so sorry this happened to you. I
can't imagine that the team that made this decision took the time to gather
the great stories regarding how people were using the web dashboard before
they decided to pull the plug with no way to keep the data in a usable
format. What a shame, and thanks for sharing.

[CursedUn]

Hi hatteras242 and smorti,

I too am extremely sorry to hear of all your wasted effort in logging all the ingredients in your wife's meals over 10 years. It seems Google are heartless, as well as deaf to their customers. I hope they will bring the web dashboard back, but they haven't budged so far. I too hate the app and need the web dashboard.

[LT15]

I just went online and entered a review on Trust Pilot for Fitbit. I checked the box requesting the feedback will be submitted to them as well. Maybe if all of us here find a way to make our feelings known to the general public concerning our INTENSE dissatisfaction with Fitbit and the recent discontinuation of web access rather than just commiserating with others within this community it may have more of an impact. At least we can hope...
Sent from my iPhone

[CursedUn]

I looked at several threads that had hundreds of comments, and the "Reviewed by Moderator" seems to be fake. They simply post a cookie-cutter response which is identical on every single thread they have "reviewed", without any evidence they've done any reviewing whatsoever. No follow-up to any of them. Is any of our passionate feedback getting through?????? It seems not. 😞