Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[Shock1203]

Fitbit currently lacks a desktop version that operates in a web browser. This seems like an oversight since it puts Fitbit's performance far behind other wellness apps and products.
Being able to log into a web browser and view account information like activity, food, sleep, etc would make it much easier to track and use.

[pjdz]

Can they do this? I just purchased a new Fitbit without being notified that they were taking the dashboard off the web. Had I known this, I never would have purchased my new one and went elsewhere? I have been with Fitbit for years and this appalling! Don't we have a legal standing here?

[Shad5309]

I have been using the fitbit Aria scale since 2012. I look at the data from 14 years of weigh ins daily. The phone app is no good. Bring back the Dashboard for PC.

[Shad5309]

I used to recommend fitbit to others but this App only version is trash. Bring back the PC version or Fitbit will be loosing a lot of customers. I have repeatedly turned down other tracking systems for Fitbit. But, I feel betrayed and will be switching soon. 

[hatteras2424]

I deleted the app from my phone and after 11+ yrs I'm saying good bye to fitbit.  Like I said, it got me on the right trajectory and I've been able to maintain weight and fitness level continuously since I started.  Bye.

[JEGL]

Here is the exchange I had today with Fitbit Support. The rep was nice but he was lost on to answer a very simple question. I had dozens of recipes setup which now I can't seem to access to modify or add new ones. How does Fitbit expect us to manage our weight without being able to log meals?

Google Support

You’re connected with agent Joseph.
2:56 PM
Welcome! Your Case ID is <case number>. Refer to this if you need to contact us again.

Hey, I am Joseph from Google Support. Thank you for contacting Google Support. If you could tell me more about your issue, I'll help you to see how we can fix it together.
You've been pretty quiet. Are you still there?
Are we still connected?
Joseph · 2:58 PM
yes
2:58 PM
J
Thank you for responding.
Hello Jeg, we're now connected. Please let me know how I can help you today.
Joseph · 2:59 PM
I noticed that the web based dashboard was removed. How do I track the food I consume on the mobile app?
2:59 PM
J
I’m sorry to hear about your food tracking. I’ll do my best to help you with this. Before we proceed, may I know your country of residence?
Joseph · 3:00 PM
<removed>
3:00 PM
J
Thank you for confirming.
To better assist you, please provide the email address linked to your Fitbit account.
Joseph · 3:01 PM
<removed>
3:01 PM
J
Thank you for providing the email address.
From here, we need to authenticate your account first so we can proceed to your concern.
Kindly migrate your email address linked to your Fitbit account to Google.
Joseph · 3:03 PM
My question is somewhat general....I don't think you need to get into all of that
3:03 PM
J
Alright.
If you sign in with your Fitbit login
From the Today tab in the Fitbit app, tap settings icon .
In the Preferences section, tap Nutrition & weight Food.
Follow the on-screen instructions to set up your food plan. If you have an iPhone or iPad, you can set a daily calorie goal without a food plan.
How is it going?
Joseph · 3:04 PM
I'm doing this hang on
3:05 PM
J
Sure, take your time.
Joseph · 3:05 PM
what preferences section ? not sure I see that
3:06 PM
J
Can you please send a screenshot?
Joseph · 3:06 PM
IMG_EBE3125300DD-1.jpeg
3:10 PM
J
Thank you for the photo.
Please click your account profile,'
Then look for settings.
Joseph · 3:11 PM
Ok I'm there
3:11 PM
J
Great.
In the Preferences section, tap Nutrition & weight Food.
Joseph · 3:11 PM
I'm there
I don't believe you understand my question. These settings are already configured
In the web dashboard I had dozens of recipes setup. The web dashboard has been removed. Where do I add a new recipe in the app?
3:13 PM
J
I see.
From here, I will need to consult your case to our specialist support team so we can personally check on this issue.
Please stay connected for 2-3 minutes.
Joseph · 3:15 PM
ok
go ahead
Note that I can't manage my weight with my Fitbit device if I can't log what I eat.
3:16 PM
J
By the way, were you able to create your Fitbit account?
Can you please provide me your email address linked to your Fitbit account?
Joseph · 3:17 PM
Man come on with that
use this. one
it doesn't change my question
3:17 PM
J
Upon checking here, your email address you provide is not associated with any Fitbit account/
Joseph · 3:18 PM
<removed> 3:18 PM

Thank you for providing the email address.
Joseph · 3:18 PM
My Fitbit account is fully configured
you don't need it to answer my question
3:19 PM
J
one moment please.
Thank you for patiently waiting.
Since checking this may take some time, I'll be sending you an email once I've got a response from them.
Please keep an eye for the email that our Fitbit team will be sending you. You'll expected to received an email as soon as possible.
Joseph · 3:26 PM
Ok...but man this is a very simple question...not sure why is so complicated to get a response.
3:26 PM
J
I'm sorry if you feel that way.
Give me a minute or two.
Joseph · 3:29 PM
ok
3:29 PM
J
Log your food throughout the day to see your estimated calories eaten versus calories burned and macronutrients breakdown.
From the Today tab in the Fitbit app, tap the icon Food.
Search for your food or create a custom food.
Then Enter your information and tap Log.
Joseph · 3:31 PM
Thanks..the process you described is for entering food not meals. In the web dashboard there was an option to do this. If you looked at my account you will see that i had dozens of meals entered.

My question and it is a simple one is...Given that the web dashboard has been eliminated...howe do I add a new meal (recipe) to my Fitbit setup (account).? and how do edit a meal that has already been entered
3:35 PM
J
I see.
Is there an error message showing in the app?
Joseph · 3:36 PM
No...I can't find a way to do it
3:36 PM
J
Thank you for letting me know.
From here, I will coordinate your case to our higher support team.
Since checking this may take some time, I'll be sending you an email once I've got a response from them.
Please keep an eye for the email that our Fitbit team will be sending you.
Would there be anything else that I can help you with?
Joseph · 3:38 PM
No
3:39 PM

[cherylst]

I think you are shortsighted and missing out on a major group of people - who cannot see well enough to use a phone app.

If I can't track my food and activities etc. on my laptop - I have no use for a fit bit.  I may as well throw the watch in the garbage.

Please advise if there is any hope of the browser version coming back.

[2labz]

@JEGL you do know that Fitbit support comes from a third- (or perhaps fourth-) party provider, right? And that "Joseph's" name isn't really Joseph and that the reason he can't help you is that his company has no idea why Fitbit deprecated the web-based site (and may not have even known there was one)? Sure you do... it's the same company that provided "support" for the cable company you unceremoniously dumped a few years back -- and you know how worthless they were!.

The sad fact is that no user "community" anywhere has ever managed to persuade a company to return functionality after they've done away with it. Color it gone, just like everything else that's disappeared over the past couple of years -- like badges, challenges or the graph for sleep. 

Interestingly, even though my profile says "Steven M. joined in 2024," the fact is that this month marks 11 years since I clipped a Fitbit Zip on my belt for the first time. Not long before they dumped the website, I noticed that my total lifetime steps had recently passed 50 million.

Oh, well, it was fun while it lasted.

[pwrfit]

I agree with all of this. It completely sucks that you can't see data on the browser. I can't even believe Fitbit would do this!

[Odyssey13]

@travel-girl Fitbit's announcement about the dashboard 

[SWEENEYK]

This is a horrible move on your part.....bring back computer use!

Moderator Edit: Formatting

[RobertCh1969]

all the meals i have added over time are now not available i have to start over with another app and build the meals again NOT HAPPY!!! Google this will be the last google product i buy if they dont bring back the ability to use WebUI but i bet they wont cause they dont give a dam about their clients just do what they want they could stop development of the webUI but leave us the option to use it 

[thebigbeluga]

Please add my voice to the call for the return of the web browser dashboard.  Very disappointed at the unilateral nature of the implementation of this change.  It will cause me to abandon my Fitbit device.  I will also be unable to recommend the use of the Fitbit product.

[Ljg1143]

Why take away the desktop, something a LOT of Fitbit users log into every day.  I have struggled with the changes Fitbit has made, the sleep graph, the races, challenges, etc., but this one I'm not sure I can deal with.

Guess I will have to get an Apple watch & say goodbye to my Fitbit.

[Lahria88]

What were you thinking? Nobody likes this. It was bad enough you made us move our accounts to Google, but now this??? You are going to lose customers...starting with me. I NEED the website. If it doesn't return shortly, I truly will be looking for another fitness tracker.

[SunsetRunner]

I dont know if people even read these comments or if it is just an AI.  I am so over Fit bit they just keep on getting worse.  The sleep data is useless since they changed it and now we dont even have the dashboard and the actual fitbit gives a lower HR the Higher your actual HR goes. I call my fitbit something else that rimes with fitbit but the last time I wrote it my comment was deleted.  I hope they listed to peoples complaints but I dont think they will.  I have been with Fitbit since they started and have never had a positive outcome.  I think it is time to bight the bullet and invest in another fitness tracker for Christmas.

[Transplantwest]

Since downgrade the only usable data was on the dashboard online, not in the app. Since migrating it to GOOGLE it's only the useless info in the app. So Google has lost me as a Fitbit user, customer and I no longer use Google search. So thanks for nothing google, selling OUR health data but stopping it from being useful to the user. SMH.

[Transplantwest]

Since downgrade the only usable data was on the dashboard online, not in the app. Since migrating it to Google GMAIL it's only the useless info in the app. So Google has lost me as a Fitbit user, customer and I no longer use Google search. So thanks for nothing google, selling OUR health data but stopping it from being useful to the user. SMH.

[Jenn25]

I 100% agree with you! I have been a Fitbit user for about 7 years and the removal of the desktop dashboard is having me contemplate switching to another tracker. It speaks to the less than ideal useability of the app if we prefer the desktop dashboard! My main pet peeve is the fact that if my tracker records a walk as an elliptical workout, which sometimes happens for me, I can easily change it to Walk on the desktop. In the app, it doesn't allow you to because distance walked was not logged and it requires a number in that field. What. the. hell? I liked being able to view and search in my workout history, as well. With so much competition in the fitness tracker arena, they are really doing themselves a disservice by inconveniencing customers this way. Not happy.

[blissfulNemo]

Fitbit trackers are garbage, always have been. They last less than a year before needing replacement, crash constantly, etc. The website was the only reason I've stuck around as long as I have. So now that they have completely betrayed their loyal users and removed the only thing good about this whole thing, what are some good alternatives? Let's get some ideas going - it's time to move on.

[dugless]

I was unaware the website Fitbit dashboard was going away when I upgraded from Versa 2 to Versa 4 at end of June and this would changed my decision for sure. 

I'm not visually impaired, but at 61 using the website w/ my laptop or pc was a much better user experience.

Not all of us live on our smartphones & use them for everything, but prefer using a pc.

[InsomniacYes]

I agree, and this is a thing that Google-Fitbit would be able to use for MARKETING purposes!  It would be a huge advancement in accessibility and inclusion, compared to some of the other health tracking companies that out out there.

[sascha23123]

bring it back

[TurtleJockey]

Personal Trainer for Crunch Fitness and long time Fitbit and Fitbit premium supporter here.  To say the removal of the web dashboard is disappointing would be an understatement.  I am furious.  I will be screaming from social media and in person to all of my clients encouraging them to move away from what has clearly become an out of touch fitness tracking ecosystem.  For a company that initially seemed to have such a desire to improve people's lives - the removal of the web dashboard is clearly the end of an era.  Sucks that I'm gonna have to join either the whoop or apple sheep...but at least they don't take functionality away from their customers.  

[Hrgolfer]

Right on I am 71

Mark Shortridge