Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[Super_Yan]

Adding to the many voices requesting the dashboard be re-added. I used this every day and it was the primary way I logged and tracked on Fitbit. This is forcing me to switch trackers since the mobile app is lacking in features and annoying to use. The dashboard was very quick, easy to see, and had all the features I needed.

I've used Fitbit over 10 years I'm really disappointed I'll have to find something else. I'll wait a month or two to see if the dashboard comes back and if it doesn't I'm out. Incredibly disappointing.

[Shock1203]

I have been tracking my food intake daily for over 6 years using Fitbit. I primarily use the desktop dashboard for tracking, since it is by far the most convenient method of logging and viewing my stats. I use my phone for tracking maybe once a week, its only useful feature being to scan barcodes (which in turn is mostly only useful because inputting things manually on mobile is incredibly inconvenient and difficult compared to desktop)

A service that doesn't offer cross-platform tracking is functionally useless. After 6 years of enjoying Fitbit I am being told to look into other wellness tracking services for even the most basic of standard features.

When can we expect the desktop dashboard to be restored?

[alanprudhoe]

No desktop dashboard - no Fitbit I'm afraid.
Goodbye after 4 devices in 8 years
(Just in time to cancel my new Charge 6) 😆

[Shock1203]

I've been using Fitbit for daily tracking for over 6 years now, but without the desktop dashboard it's useless to me.

Using Fitbit's tracking I was able to lose 80 lb and I was always eager to recommend it to people. But now I cannot recommend Fitbit to anyone when it lacks cross-platform account access, a very standard function that had helped me achieve my goal with its convenience.

Now I need to ask my friends if they have any recommendations for wellness trackers I can replace Fitbit with.

[NeesWeb]

Boosting ..

@InsomniacYes posted this about sending our complaints to the accessibility people at Google, not just the community.   I also did this, and I hope there will be a groundswell of complaints about accessibility

Spoiler

Regarding your vision impairment (and the accessibility of the dashboard as compared to the app), you can contact Google's Disability Support team and open a case with them.  Here is the contact information: https://support.google.com/accessibility/answer/7641084

On weekdays there is the ability to speak by phone, use a chat, or use alternative contact methods.

[SouthernBelle]

Don't worry, once it goes past warranty you may have a reason to change devices.

Get Outlook for iOS<>

[Criscb]

Youre right the website is a dealbreaker! The app doesnt log fiber! I use the websitre daily to count fiber for Net Carbs. Now the FITbit is useless!!!I can use another app that will give me what i want. 

[SunsetRunner]

For those of us who have spent MANY hours entering nutritional and exercise data and use this information to set goals and track progress, the elimination of the Dashboard is an extreme disappointment! Reviewing large amounts of data on a tiny phone App is NOT a trend or the future of things to come. Complete failure to understand customer needs.

[Shock1203]

I thought maybe they're trying to kill Fitbit as well (perhaps in the interest of propping up their own devices?) but it looks like Googlefit also lacks a desktop dashboard so I guess they're just unloading rounds into their foot for the thrill of watching it bleed out.

[CursedUn]

mike58marsh wrote:

MyFitnessPal, better food database, easier meal and food creation, and oddly a recipe analysis tool, though that may be headed out. it will put summary calories into fitbit, and can read fitbit data.

My own comments:

I have just created an account at MyFitnessPal, and will be using it in future for logging my food and exercise. It has a web-based dashboard and it syncs food and exercise data to Fitbit, as well as syncing calorie burn data from Fitbit, etc.

[CursedUn]

mike58marsh wrote:

MyFitnessPal, better food database, easier meal and food creation, and oddly a recipe analysis tool, though that may be headed out. it will put summary calories into fitbit, and can read fitbit data.

My own comments:

I have just created an account at MyFitnessPal, and will be using it in future for logging my food and exercise. It has a web-based dashboard and it syncs food and exercise data to Fitbit, as well as syncing calorie burn data from Fitbit, etc.

[Shock1203]

The Fitbit dashboard was a pinned tab in my browser for over 6 years of daily use.

That tab now links to this Product Feedback forum while I wait for news of the dashboard's return.

While I have occasionally used my phone to log my meals, I will not be switching to a less convenient mobile-only app version of Fitbit. I will be finding another service until this is resolved.

[bobbywmc]

Bring back the Dashboard!

Very disapointed in FitBit.  Wake up one morning to find the Dashboard is no noloner available om my PC.

Very bad customer service.

Will be looking for a new fitness watch with an online dasboard.

[LJNeale]

Let me know what you think is the best one. I’ll miss my Fitbit.
Sent from my iPhone

[travel-girl]

i can't get to individual places on the webpage to enter/view data, like monitoring water intake. clicking on "dashboard" takes me to a page that requires i download a phone app. not going to happen. i'll abandon fitbit entirely if forced to use a phone app.

[hideawayhill]

Google doesn't care, and Fitbit doesn't care.  We who use(d) it do care.  Perhaps a broad online announcement on facebook and other boards and to individual personal and fitness/workout pages, and to anywhere the public who reads the things that many of us post might cause a dent in these two giants' revenue.  I will be offering up the announcement that Fitbit is no longer a good choice of tracker due to the web dashboard elimination.

[chipper9917]

Return the desktop app/web version please!!!! I work at a computer, it was so easy to have the app up on a full-sized monitor with a full-sized keyboard to enter my food as I ate it. Now I have to grab my phone and use the tiny screen to enter data with only the onscreen keyboard. Yuk!!

The app is missing soooo many features, as other's have mentioned. One thing I'm really missing right now is the ability to see the total macros for each individual meal time. Not to mention the desktop version also showed fiber consumed per meal time. Nothing like that on the app. 

My app has never behaved correctly so I use it only when I don't have access to my computer. 

My "recent" foods should offer what I've added in the past x days or, if line-item based, then the most recent should be on top and the least recent should drop off when the max number of lines has been reached. Nope, the first thing I'm offered I logged more than 12 months ago and ate once. Not helpful.

There's no way to create a meal, only custom single-item foods. Not helpful.

Many of us it seems, eat specific meals repeatedly. Why make us enter all of the components one by one every time? Not helpful.

Don't get me started on the now-awful interface for the sleep log on the app. I will say I had used the app for that sometimes and it was pretty easy to read. Then there was an update and now it's difficult to get any granularity on the graph. You used to be able to hover over or touch the various sleep stages on the graph and it would show you the time that Fitbit thought that activity occurred, e.g. deep sleep 2:04am - 2:27am. Not anymore. No granularity, basically a start and stop time. Not helpful.

Perhaps you can sense a theme from my post and the MANY others here. Removing the desktop/web app is NOT HELPFUL. Please return it.

[BecRay]

Well, I'm just another person in the aged/disabled category who gets ignored by a big company. Without access by PC either through a PC app or browser I can't use what I paid for. I'm not sure if I can return my watch or not based on failure to provide me with my data in the way the said they would when I bought the product but today my expensive piece of equipment sits in a drawer because it's useless to me. I am gladly paying a membership fee to track what I eat.

[seasamin]

Today I see it is now impossible to access the website form of data reports & graphs. I too have disabilities and can only functionally use the website on my laptop to view the reports. I am so upset by this lack of regard for customers and the disabled in discontinuing a working service to push Google's mobile dreams. It makes me completely unwilling to rely on any device made by Google for the rest of my life. You are telling your customers you do not care about them and will withdraw a service which was what justified their purchase of your device. So no Google device then becomes a satisfactory purchase decision.

[Shock1203]

Fitbit currently lacks a desktop version that operates in a web browser. This seems like an oversight since it puts Fitbit's performance far behind other wellness apps and products.
Being able to log into a web browser and view account information like activity, food, sleep, etc would make it much easier to track and use.

[pjdz]

Can they do this? I just purchased a new Fitbit without being notified that they were taking the dashboard off the web. Had I known this, I never would have purchased my new one and went elsewhere? I have been with Fitbit for years and this appalling! Don't we have a legal standing here?

[Shad5309]

I have been using the fitbit Aria scale since 2012. I look at the data from 14 years of weigh ins daily. The phone app is no good. Bring back the Dashboard for PC.

[Shad5309]

I used to recommend fitbit to others but this App only version is trash. Bring back the PC version or Fitbit will be loosing a lot of customers. I have repeatedly turned down other tracking systems for Fitbit. But, I feel betrayed and will be switching soon. 

[hatteras2424]

I deleted the app from my phone and after 11+ yrs I'm saying good bye to fitbit.  Like I said, it got me on the right trajectory and I've been able to maintain weight and fitness level continuously since I started.  Bye.

[JEGL]

Here is the exchange I had today with Fitbit Support. The rep was nice but he was lost on to answer a very simple question. I had dozens of recipes setup which now I can't seem to access to modify or add new ones. How does Fitbit expect us to manage our weight without being able to log meals?

Google Support

You’re connected with agent Joseph.
2:56 PM
Welcome! Your Case ID is <case number>. Refer to this if you need to contact us again.

Hey, I am Joseph from Google Support. Thank you for contacting Google Support. If you could tell me more about your issue, I'll help you to see how we can fix it together.
You've been pretty quiet. Are you still there?
Are we still connected?
Joseph · 2:58 PM
yes
2:58 PM
J
Thank you for responding.
Hello Jeg, we're now connected. Please let me know how I can help you today.
Joseph · 2:59 PM
I noticed that the web based dashboard was removed. How do I track the food I consume on the mobile app?
2:59 PM
J
I’m sorry to hear about your food tracking. I’ll do my best to help you with this. Before we proceed, may I know your country of residence?
Joseph · 3:00 PM
<removed>
3:00 PM
J
Thank you for confirming.
To better assist you, please provide the email address linked to your Fitbit account.
Joseph · 3:01 PM
<removed>
3:01 PM
J
Thank you for providing the email address.
From here, we need to authenticate your account first so we can proceed to your concern.
Kindly migrate your email address linked to your Fitbit account to Google.
Joseph · 3:03 PM
My question is somewhat general....I don't think you need to get into all of that
3:03 PM
J
Alright.
If you sign in with your Fitbit login
From the Today tab in the Fitbit app, tap settings icon .
In the Preferences section, tap Nutrition & weight Food.
Follow the on-screen instructions to set up your food plan. If you have an iPhone or iPad, you can set a daily calorie goal without a food plan.
How is it going?
Joseph · 3:04 PM
I'm doing this hang on
3:05 PM
J
Sure, take your time.
Joseph · 3:05 PM
what preferences section ? not sure I see that
3:06 PM
J
Can you please send a screenshot?
Joseph · 3:06 PM
IMG_EBE3125300DD-1.jpeg
3:10 PM
J
Thank you for the photo.
Please click your account profile,'
Then look for settings.
Joseph · 3:11 PM
Ok I'm there
3:11 PM
J
Great.
In the Preferences section, tap Nutrition & weight Food.
Joseph · 3:11 PM
I'm there
I don't believe you understand my question. These settings are already configured
In the web dashboard I had dozens of recipes setup. The web dashboard has been removed. Where do I add a new recipe in the app?
3:13 PM
J
I see.
From here, I will need to consult your case to our specialist support team so we can personally check on this issue.
Please stay connected for 2-3 minutes.
Joseph · 3:15 PM
ok
go ahead
Note that I can't manage my weight with my Fitbit device if I can't log what I eat.
3:16 PM
J
By the way, were you able to create your Fitbit account?
Can you please provide me your email address linked to your Fitbit account?
Joseph · 3:17 PM
Man come on with that
use this. one
it doesn't change my question
3:17 PM
J
Upon checking here, your email address you provide is not associated with any Fitbit account/
Joseph · 3:18 PM
<removed> 3:18 PM

Thank you for providing the email address.
Joseph · 3:18 PM
My Fitbit account is fully configured
you don't need it to answer my question
3:19 PM
J
one moment please.
Thank you for patiently waiting.
Since checking this may take some time, I'll be sending you an email once I've got a response from them.
Please keep an eye for the email that our Fitbit team will be sending you. You'll expected to received an email as soon as possible.
Joseph · 3:26 PM
Ok...but man this is a very simple question...not sure why is so complicated to get a response.
3:26 PM
J
I'm sorry if you feel that way.
Give me a minute or two.
Joseph · 3:29 PM
ok
3:29 PM
J
Log your food throughout the day to see your estimated calories eaten versus calories burned and macronutrients breakdown.
From the Today tab in the Fitbit app, tap the icon Food.
Search for your food or create a custom food.
Then Enter your information and tap Log.
Joseph · 3:31 PM
Thanks..the process you described is for entering food not meals. In the web dashboard there was an option to do this. If you looked at my account you will see that i had dozens of meals entered.

My question and it is a simple one is...Given that the web dashboard has been eliminated...howe do I add a new meal (recipe) to my Fitbit setup (account).? and how do edit a meal that has already been entered
3:35 PM
J
I see.
Is there an error message showing in the app?
Joseph · 3:36 PM
No...I can't find a way to do it
3:36 PM
J
Thank you for letting me know.
From here, I will coordinate your case to our higher support team.
Since checking this may take some time, I'll be sending you an email once I've got a response from them.
Please keep an eye for the email that our Fitbit team will be sending you.
Would there be anything else that I can help you with?
Joseph · 3:38 PM
No
3:39 PM