Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[JonH3witt]

I've been directing all my complaints to the CEO and executive member,
personal I think its discrimination. The app is just a summary, give you
**ahem** all info and is very buggy, I've only feed back one fault, not
interested in telling about the others 😂

[Kato93048]

Spot on!!!

[Rich_Laue]

@njsparks Lizzy is simply a moderator in the community and has no power to persuade the developers. 

[Clamfit]

That maybe so, but as I cannot contact the developers, just maybe she could pass on the message which hundreds are agreeing with 🤔Sent from my Galaxy

[NeedSleep10]

Why this prejudice against computers!!!!!!??????  (Everywhere.  The dummification of the US public.)

I too prefer a bigger screen.  But I also miss all the data you removed from the sleep data!  I used that information, as an older person, to try to

work on improving my sleep.  And it helped.  Why throw away something that works unless it is in error and if so, just fix it, if possible.  Being able to see the data on one's computer itself was not an error.  (I assume it takes no human labor every day to produce it.)   And if there was an error in the data you were showing us at one point in time, you should tell users about it.  Then tell them about the new method you're using! People who love science will be impressed, and the rest might come to love it if you write well enough.

[Husbone]

Why doesn't anybody from Fitbit or Google respond to these posts?

[NeedSleep10]

Good question!

[fit_bit_lee]

i am a young man but also prefer web browser much more over a mobile app, Even when i am looking at my phone instead of my laptop, my mobile browser is the universal app. Please dont make us download and install an app for every single thing. Bring it back please...thanks.

[Jenn25]

Another exasperating thing I've noticed since July is that when I play my Fitbit Premium workouts:

1) the heart rate, active minutes, calories, etc. no longer display in a sidebar during the workout

2) casting it to my TV takes so long and at least 2 tries; plus, don't even get me started on when trying to fast forward or rewind workouts

I was quite enjoying Premium and had considered extending it beyond my trial, but with the elimination of the web dashboard AND the inconveniences described in point 2, I don't plan to. I'm really disappointed with how Google has handled, or rather, not handled things, and my impression of them has taken a nosedive. I really like my Luxe and I only bought it in May after my Charge 2 died (I'd had it since Dec 2017), but once my Luxe bites the dust, I am not returning to Fitbit. Will likely go back to Garmin, which was what used before purchasing my Charge 2. I'll consider switching back to Fitbit if they bring back the web dashboard, but if they don't = no go.

[pdagrl]

I share the disappointment expressed by other Fitbit users regarding Google's discontinuation of the website browser.  I was a youthful 60 years old when I purchased my Fitbit One in 2013, and my eyesight has declined during the past 11 years.  Despite my iPhone's accessibility features, I find it difficult to view the mobile app.  My 2024 United Health Care Medicare Advantage Plan eliminated the previous benefit for a Fitbit tracker (every 2 years), so am wondering if UHC learned that Fitbit would no longer offer a website dashboard for their subscribers.  I can only assume that Fitbit is (only) interested in a younger demographic for product development and support.

[Filshor]

When I started with Fitbit at the beginning of 2024 I could see my results on my computer and on my Android phone. But in July Fitbit has discontinued the web browser based ap so I can now only see results on my phone which is harder to see and makes GPS generated maps near impossible.
Retrograde step. Anyone else disappointed in this?

[vicki1960]

A large percentage of us are with you. We've been posting our complaints a month now and no one from the company is acknowledging any of it , appears they just could care less. I personally have called the company 3 times.  They removed the web based dashboard to better serve us, so they say. 

[Thequi1ter]

I completely agree with the other posters.  As a long-time user of the FitBit dashboard I'm devastated that it no longer exists.  I'm searching for a website to track my weight.  That's it.  So far I've been using Fat Secret...but it's not as nice at the FB dashboard for displaying your progress or lack thereof.  Please bring the dashboard back.  It was simple, easy to use and I could print out my graph..  I haven't used your app for weight tracking and whenever I find another pedometer that'll be the end of my time with Fitbit.  Sorry but the recent changes have ruined the product for me.

[DustyStone]

The Web Based Dashboard had several features not available on the app. Aside from features now missing that others mentioned, I often just add estimated steps to my activity on those days I don't have my fitbit, I can no longer do this. Tracking my step count is a key component to my health program.

[Timbob61]

I work in an environment where I can't wear my fitbit, so I use a pedometer to count steps while not wearing the fitbit.  At the end of the day I would edit the step count on the website.  The app only allows walks to be edited by adding miles or kilometers, not steps.  Either redesign the app to allow for steps or bring back the web based dashboard.

[Theadora]

I have viewed numerous concerns that match mine own (no longer able to see data on my computer).  However, I can't seem to find an answer or a solution.  If it is no longer available, then it would be helpful to know.

[DustyStone]

The app does not allow input of steps.  The web based platform no longer exists.  So there is currently no way to add steps. 

[DustyStone]

Hi. The function to add steps is not available on the app and the web based platform is gone.

[InsomniacYes]

Yes, many people are unhappy about it.  I'm not sure why they appear to consider the mobile app to be appropriately accessible, either.  It is problematic or impossible for a person with vision impairment to read a graph or a map on a small screen and certainly a screen reader isn't going to be helpful with that.  It's truly baffling. 

[loribrodbeck7]

The web platform also allowed for more information and easier input for food. It also allowed for notes to be added to the calorie and nutrition count for your day. Just all-around not nearly as good of a product without the browser, webpage platform.

[Theadora]

I agree that that it is a huge disappointment that companies can take away services without consequences.   I would not have purchased my current Fitbit if I knew.  Will not purchase or recommend ever again 

[rered]

The phone app has tiny, low-contrast fonts and graphs that I cannot read. Too easy to overlook features and information. Had I noticed that trends are only for 90 days, for instance, I would have taken some screenshots.  Fitbit was given to me through medicare, just another useless "free" thing I ultimately paid for.

[cds333]

This company is such trash. They can't even pay employees to maintain a website???

[N0]

Please fix the app to allow walking activities to be entered my steps instead of just by miles/kilometers. This feature was available on the web dashboard,  I wear two Fitbit trackers.  If one of them happens to be on the charger, I can still track step counts with the other one. I used to be able to add the missing steps.  Now I have to enter miles, and adjust it a couple times to get as close as possible to the step count but it is never exact.

[VNeill]

Because they don't give a **ahem**.