Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[Filshor]

When I started with Fitbit at the beginning of 2024 I could see my results on my computer and on my Android phone. But in July Fitbit has discontinued the web browser based ap so I can now only see results on my phone which is harder to see and makes GPS generated maps near impossible.
Retrograde step. Anyone else disappointed in this?

[vicki1960]

A large percentage of us are with you. We've been posting our complaints a month now and no one from the company is acknowledging any of it , appears they just could care less. I personally have called the company 3 times.  They removed the web based dashboard to better serve us, so they say. 

[Thequi1ter]

I completely agree with the other posters.  As a long-time user of the FitBit dashboard I'm devastated that it no longer exists.  I'm searching for a website to track my weight.  That's it.  So far I've been using Fat Secret...but it's not as nice at the FB dashboard for displaying your progress or lack thereof.  Please bring the dashboard back.  It was simple, easy to use and I could print out my graph..  I haven't used your app for weight tracking and whenever I find another pedometer that'll be the end of my time with Fitbit.  Sorry but the recent changes have ruined the product for me.

[DustyStone]

The Web Based Dashboard had several features not available on the app. Aside from features now missing that others mentioned, I often just add estimated steps to my activity on those days I don't have my fitbit, I can no longer do this. Tracking my step count is a key component to my health program.

[Timbob61]

I work in an environment where I can't wear my fitbit, so I use a pedometer to count steps while not wearing the fitbit.  At the end of the day I would edit the step count on the website.  The app only allows walks to be edited by adding miles or kilometers, not steps.  Either redesign the app to allow for steps or bring back the web based dashboard.

[Theadora]

I have viewed numerous concerns that match mine own (no longer able to see data on my computer).  However, I can't seem to find an answer or a solution.  If it is no longer available, then it would be helpful to know.

[DustyStone]

The app does not allow input of steps.  The web based platform no longer exists.  So there is currently no way to add steps. 

[DustyStone]

Hi. The function to add steps is not available on the app and the web based platform is gone.

[InsomniacYes]

Yes, many people are unhappy about it.  I'm not sure why they appear to consider the mobile app to be appropriately accessible, either.  It is problematic or impossible for a person with vision impairment to read a graph or a map on a small screen and certainly a screen reader isn't going to be helpful with that.  It's truly baffling. 

[loribrodbeck7]

The web platform also allowed for more information and easier input for food. It also allowed for notes to be added to the calorie and nutrition count for your day. Just all-around not nearly as good of a product without the browser, webpage platform.

[Theadora]

I agree that that it is a huge disappointment that companies can take away services without consequences.   I would not have purchased my current Fitbit if I knew.  Will not purchase or recommend ever again 

[rered]

The phone app has tiny, low-contrast fonts and graphs that I cannot read. Too easy to overlook features and information. Had I noticed that trends are only for 90 days, for instance, I would have taken some screenshots.  Fitbit was given to me through medicare, just another useless "free" thing I ultimately paid for.

[cds333]

This company is such trash. They can't even pay employees to maintain a website???

[N0]

Please fix the app to allow walking activities to be entered my steps instead of just by miles/kilometers. This feature was available on the web dashboard,  I wear two Fitbit trackers.  If one of them happens to be on the charger, I can still track step counts with the other one. I used to be able to add the missing steps.  Now I have to enter miles, and adjust it a couple times to get as close as possible to the step count but it is never exact.

[VNeill]

Because they don't give a **ahem**.

[MissKitty230]

This no web dashboard is exactly my problem.  I just sat down at the computer to enter Cheesy Hamburger Hashbrown Casserole ingredients for a meal, find out fitbit web site no longer has a dashboard, and now I cannot get my new recipe entered in the App.  I am extremely unhappy. If I looked up each individual food item and broke down the macros, then added them up for one amount for each macro, then entered a custom food in the app, it'd take at least an hour I'm guessing.  If I didn't have 10 years of history in FitBit, I'd start with a new fitness app.  So sad . . . . . .

[RunningWater66]

This whole Fitbit experience has travelled a logarithmic decline since I joined a number of years ago. Repeated problems with faulty charging cables, the app platform changes, the web platform disappearing... Just a downward spiral. Not the best business model (and I'm no economist, advertising guru, or anything $$ related. Just a scientist who loves stats! 🤣)

Suffice to say when the Sense dies (or earlier) it won't be replaced with a Fitbit product. 

[SunsetRunner]

I don't believe this change has anything to do with "streamlining" or "user experience" claimed.  This is Google trying to force users to install more of their unwanted spyware.  That was the end goal from the the moment Google purchased Fitbit.  The web dashboard isn't coming back.  You can either accept the spyware or find an alternative.  Personally, I'm done with Fitbit

[jj.olsen]

This is disappointing the web-based app is superior to the phone app.  How awful that they made this change.  Certainly makes the user want to search for a different solution.  So sad they did this.

[Bromeliad]

Web based access is essential.

Please restore it!

[AlphaOne]

The web based dashboard is one of the things that kept me using Fitbit over other trackers.  Bring it back please.  There were features in it not available on the app

[Henryhomp]

Yes agree, I used a FitBit since 2016, each month I exported my steps and miles data, etc. into an Exel file and added into my overall tracker data set, this took literally seconds. It looks like people are coming up with solutions but really I'm not prepared to spend hours on doing this simple task. Looking at alternative trackers. I tried to query and express my frustrations via FitBit Facebook Messenger conversation, at first responses were apparently trying to find a solution but then the response came back that everything was available in the new Export capability. When I pointed out that it wasn't the conversation was terminated, way to go with the "customer service" FitBit! Time for a new tracker likley from Garmin.

[M..G]

Yes, either bring back the web based dashboard or allow us to edit and create custom meals in the app. WHY HAVE A CUSTOM MEALS OPTION AT ALL if there is no way to edit what is there. I shouldn't have to create a new meal every time a routine recipe is changed slightly. This reduces the usefulness of this app dramatically. This missing feature is going to push us to find something more flexible.

[Jetpower]

Having been prescribed by my medical care provider several years ago, Fitbit has been invaluable in the work to achieve positive health improvements in multiple measures.  It remains crucial to continued health maintenance and, ultimately, avoiding emergency room visits whose fiscal costs will inevitably be borne by taxpayers. 

While Google's monopolization of commerce is just beginning to see hints of potential accountability, we know our legislators are reviewing public safety improvements that advanced nations have achieved with proper regulation.  I, for one, have every intention of surviving long enough and healthily enough to help usher in prioritization of customer protections and benefits over those of predatory agents of commerce.  

Moderator Edit: Word choice

[hideawayhill]

Well said. If only they cared.....